Description
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview
The Appointment Services Associate provides crucial support to both customers and field-based sales teams, ensuring a seamless appointment experience from scheduling to completion. This role is central to fostering customer relationships, managing appointment reschedules and cancellations, and delivering top-tier service. In addition, the associate contributes to operational improvements, supports internal communications, and helps maintain high service standards across the Appointment Services department.
What you'll do
- Provide exceptional customer service to both internal and external clients, including the field-based sales team.
- Manage appointment reschedules, cancellation rescues, and overflow appointment call volume with professionalism and care.
- Maintain performance standards and adhere to departmental policies, consistently achieving Key Performance Indicators (KPIs).
- Partner with leadership to identify training opportunities and share best practices across Appointment Services and Field Sales teams.
- Support executive, regional, and divisional sales leaders by facilitating communication, providing feedback, and promoting team collaboration.
- Identify and suggest improvements to Appointment Services processes to enhance operational efficiency and customer satisfaction.
- Resolve escalated issues with sound judgment and a customer-first approach.
- Participate in departmental or cross-functional projects focused on process improvement and service excellence.
- Manage high-volume email communication through the Appointment Services inbox.
- Exercise discretion and judgment in upward communication on organizational or team matters.
- All other duties as assigned
Who you are
- High school diploma or equivalent required.
- Proven customer service experience, ideally within a contact center environment.
- Excellent verbal and written communication skills.
- Strong computer skills and ability to manage multiple systems simultaneously.
- Capable of working independently and as part of a collaborative team.
- Demonstrated success in following processes and procedures to maintain consistency and quality.
- Effective communication
- Customer and client focus
- Strong organizational skills
- Analytical problem-solving
- Technical proficiency
What's in it for you?
- Hourly Rate Base Pay: $18
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
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