Quality Improvement- Education Coordinator Job Listing at Acadian Health in New Orleans, LA (Job ID 169703)

Description

JOB SUMMARY: This role is critical to the long-term success of an MIH program by ensuring high-quality, patient-centered care while maintaining cost efficiency and regulatory compliance.  Provide evaluation, training and auditing activities that promote continuous improvement, quality patient care and safety compliance for field personnel.  This role also plays an integral role in supporting clinical expectations of our customers.

EQUIPMENT: Computerized communications equipment; suction devices; bandaging materials; oxygen bottles and tubing; basic and advanced airway management devices; Glucometer; intravenous access, IV fluid therapy equipment; IV infusion pump operation, medication administration via various routes, cardiac monitor, AED and manual defibrillator; pulse oximeter; end tidal CO2 detector, blood pressure cuff and stethoscope; POC laboratory testing; ultrasound guided catheter insertion, ultrasound bladder scan, 12 lead ECG acquisition and transmission, other medical and related equipment items not specifically listed may be added as new items and services are introduced.

DUTIES AND RESPONSIBILITIES:  This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job.  It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Performance Monitoring and Evaluation

• Data Collection and Analysis: Collect, track, and analyze program metrics such as patient outcomes, skills proficiency, readmission rates, and patient satisfaction.

• Trend Identification: Identify trends and patterns in performance data to detect areas needing improvement.

• Outcome Evaluation: Monitor the effectiveness of interventions, including patient health improvements and cost savings.

 

2. Compliance and Standards

• Regulatory Compliance: Ensure compliance with local, state, and federal regulations, as well as standards set by accrediting bodies like CMS or CAMTS.

• Clinical Protocol Adherence: Verify that staff follow established clinical guidelines and protocols.

• Documentation Audits: Conduct regular reviews of patient care documentation to ensure accuracy and completeness.

 

3. Program Development and Enhancement

• Process Improvement: Identify inefficiencies in workflows or patient care processes and propose solutions to improve quality and productivity.

• Policy and Procedure Development: Develop or refine policies, procedures, and protocols to align with best practices and industry standards.

• Staff Feedback: Work closely with staff to identify challenges and provide recommendations for program refinement.

 

4. Education and Training

• Training Needs Assessment: Identify training gaps based on QA/QI findings and coordinate appropriate education for MIH staff.

• Initial and Continuing Education: Provide initial and ongoing training on skills proficiency, quality assurance processes, data collection tools, and updated clinical protocols.

• Performance Coaching: Offer individual coaching or mentoring to staff who need improvement in specific areas.

 

5. Stakeholder Collaboration

• Interdisciplinary Coordination: Collaborate with health system providers, contracted partners, and other stakeholders to optimize patient care and program effectiveness.

• Reporting: Prepare regular quality reports for leadership, highlighting successes, challenges, and proposed improvements.

• Patient and Community Feedback: Collect and incorporate feedback from patients and community partners to improve services.

 

6. Risk Management

• Incident Investigation: Review and analyze clinical adverse events, near misses, or patient complaints to identify root causes.

• Corrective Actions: Develop and implement corrective action plans to address identified risks or deficiencies.

• Safety Audits: Conduct safety checks and risk assessments to proactively address potential issues.

7. Technology Utilization

• Data Management Systems: Utilize electronic health records (EHR) and other data collection tools to track and analyze performance metrics.

• Analytics Tools: Leverage analytics software to evaluate program outcomes and identify opportunities for improvement.

 

8. Quality Improvement Initiatives

• Plan-Do-Study-Act (PDSA) Cycles: Use QI frameworks like PDSA to test and implement changes in processes.

• Benchmarking: Compare program performance to industry benchmarks and implement changes to meet or exceed them.

• Innovation Projects: Lead projects to pilot new tools, technologies, or practices aimed at improving patient care.

 

9. Patient-Centered Focus

• Patient Engagement: Ensure the program meets patient needs by emphasizing a patient-centered approach in care delivery.

• Health Literacy: Promote strategies that improve patient understanding of their health conditions and care plans.

• Outcome Improvements: Focus on reducing emergency department utilization and associated admissions, improving chronic disease management, and enhancing overall patient satisfaction.

 

10. Reporting and Accountability

• Dashboards: Create and maintain dashboards that track key performance indicators (KPIs).

• Performance Reviews: Present findings and recommendations to program leadership and external stakeholders.

• Transparency: Ensure the program's QA/QI processes are transparent and results are shared to build trust

 

QUALIFICATIONS:

1. Current Registered Nurse licensure. RN/Paramedic preferred.

2. Five years of full-time RN experience providing direct patient care.

3. Emergency Medical Services experience preferred. 

4. Current CPR certification in accordance with Acadian Health's credentials policy.  

5. ACLS certification as established by the American Heart Association.

6. Current and valid driver's license per Acadian Health's credentials policy.

7. Must be able to read, write and communicate professionally and effectively with employees, customers, and leadership. Must possess the ability to write simple correspondence or reports. Must possess the ability to effectively present information in one-on-one and small group situations to other employees and/or customers.

8. Must be knowledgeable of company protocols, specific state licensure/credentialing requirements, operational procedures, and safety policies.

 

INTERPERSONAL REQUIREMENTS:

1. Build and maintain strong relationships with partners, crews, and stakeholders based on trust and integrity.

2. Excellent interpersonal and communication skills.

3. Maintain social, ethical and organizational norms.

4. Achieve accomplishment of all task details, no matter how small.

5. Maintain good personal motivation; develop a sense of ownership of job tasks and results.

6. Must have a sense of urgency to address and resolve identified gaps affecting patient care.

7. Ability to work under the pressure of meeting strict deadlines.

 

TRAINING REQUIREMENTS:

1. Orientation to job requirements.

2. Clinical and operational training relevant to Acadian Health programs. 

3. Training on technology specific to Acadian Health programs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   

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