Description
Shape Your World
At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.
This is your opportunity to help shape the future of sustainability with world-changing innovations and low-carbon technologies. Become a valued part of the team that's shaping the future of aluminum, revolutionizing the way the world lives, builds, moves and flies. Be part of it and shape your world.
About the role:
Seeking a collaborative Microsoft 365 administrator to join our team and help manage, configure, and support our M365 environment. In this role, you'll work closely with colleagues to ensure smooth operation and optimization of Microsoft Office 365, including but not limited to, Teams, OneDrive, SharePoint, and related security and compliance features.
We're looking for someone who thrives in a team setting, has hands-on experience in troubleshooting and enhancing M365 solutions to boost productivity and support our business goals. If you're passionate about working together and contributing to a supportive and dynamic team, we'd love to hear from you!
Key responsibilities:
- Administer and maintain the Microsoft 365 environment, with a focus on Microsoft Teams, OneDrive, and Copilot M365.
- Monitor and manage Teams settings, policies, and security controls to ensure data privacy, compliance, and optimal performance.
- Provide technical support and troubleshooting assistance for Microsoft 365 issues, ensuring timely resolution and minimal disruption to users.
- Reviews internal ticketing system to ensure assigned tickets are being identified and issue effectively resolved in compliance with policies and service-level agreements.
- Collaborate with business units and IT teams to design and implement Microsoft 365 solutions that enhance collaboration, document management, and business processes.
- Coordinate with vendors and service providers to resolve technical issues, escalate problems, and implement updates and enhancements.
- Manage and maintain Microsoft Teams administration including applying governance guardrails while ensuring alignment with Alcoa's best practices and organizational policies.
- Stay up to date with the latest M365 features, updates, and industry trends, and provide recommendations for continuous improvement.
What you can bring to this role:
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- 3-5 years of proven experience as a Microsoft 365 Administrator, or similar role, with specific expertise in Teams, OneDrive, and general M365 apps administration and management.
- Advanced understanding of modern technology and ability to have a technical conversation about an issue, request or recommendation
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities, multiple projects simultaneously, and adapt to changing requirements in a dynamic environment.
- Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills who is able to work effectively with cross-functional teams and end users.
- Customer-focused mindset with a commitment to delivering high-quality support and service to end users.
- Experience with concepts of Microsoft 365 Security and Compliance features and policies
- Understanding of generative AI technologies to enhance productivity and innovation, ensuring adherence to guiding principles for ethical AI use, including Microsoft Copilot chat, Microsoft Copilot M365, and agentic management.
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with Alcoa's culture and Core Values
What we offer:
- Competitive compensation packages, including pay-for performance variable pay, recognition and rewards programs, and stock-based compensation awards (3-year vesting schedule)
- Flexible spending accounts and generous employer contribution to the HSA
- 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plan
- Holiday Pay: 11 holidays and one flexible holiday of your choice.
- 4 hours of Paid annual volunteer hours
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About the Location
Working at the Pittsburgh Alcoa Corporate Center, located on the thriving North Shore of Pittsburgh, allows employees to experience firsthand, whether working virtually or on-site or a hybrid of the two, what being a values-based company means. Through daily interactions with colleagues and exposure to some of the organization's highest-level executives, the office creates an environment in which all employees can develop and contribute to their full potential. Outside of the office, Pittsburgh itself is one of the country's most livable and affordable cities – combining the city feel with small town charm.
We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.
As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.
If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at gssrecruiting@alcoa.com.
This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!
Your work. Your world. Shape them for the better.
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