Commercial FAE/Solutions Architect - North America Job Listing at AMD in Austin, TX (Job ID 84600-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

We are looking for a Field Applications Engineer (FAE) focused on AMD datacenter technologies, including CPUs and GPUs. This is a field-focused position supporting global datacenter customers as they deploy and optimize AMD-based solutions.

The engineer will provide pre- and post-sales technical guidance across the full hardware and software stack, including system-level debug, performance optimization, and solution validation. The role will include working directly with customers on large-scale deployments, reproducing complex issues, and driving root cause analysis in collaboration with AMD engineering teams.

In key engagements, the FAE will act as a trusted technical advisor and an extension of the customer's engineering team. The role also involves developing proof-of-concepts, delivering demonstrations, and creating benchmarking frameworks to highlight AMD platform capabilities.

Additionally, the FAE will provide feedback to AMD product and engineering teams on real-world deployment challenges, helping improve future products, tools, and system architectures. The position will also involve creating and delivering technical training and executive-level presentations to customers.

Does this sound like you? We'd love to talk!

• Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems involving multi-disciplined, multi-functional teams
• A standout colleague with strong collaboration skills, able to work independently or as part of a team
• Outstanding oral and written communication skills with a proven ability to build strong technical relationships (internal: Sales, Marketing, Engineering; external: OEMs and customers)
• High attention to detail combined with strong planning and organizational capabilities

Must be able to complete the following with minimal guidance:

• Lead customer-facing technical engagements, serving as a trusted advisor to key partners
• Debug complex system-level issues across hardware and software stacks in datacenter environments
• Reproduce customer issues and develop test harnesses to collect low-level debug data
• Drive root cause analysis in collaboration with internal engineering teams
• Develop and deliver proof-of-concepts, demonstrations, and benchmarking frameworks
• Advise customers on system architecture, deployment strategies, and performance optimization
• Coordinate cross-functional debug efforts and communicate status across internal teams
• Develop tools, scripts, and experimental frameworks to accelerate debug and validation
• Deliver technical and executive-level presentations translating technical insights into business value

• Strong experience with server and/or GPU architecture, including system integration, validation, and debug
• Hands-on experience with platform software environments (Linux/Windows, BIOS, compilers, benchmarks)
• Experience debugging low-level system issues across CPU, GPU, storage, and platform components
• Background in hardware-software co-debug and performance analysis
• Experience with datacenter environments, HPC, or AI/ML workloads
• Familiarity with networking technologies (TCP/IP, RDMA, RoCE) and PCIe architecture
• Knowledge of platform firmware (BIOS, BMC, SMU)
• Experience with ROCm, CUDA, or similar compute frameworks
• Ability to manage complex, multi-disciplinary technical challenges across distributed teams

• Experience in a customer-facing FAE, Solutions Engineer (SE), or Technical Account Manager (TAM) role
• Familiarity with AMD EPYC and Instinct platforms
• Experience with large-scale datacenter deployments
• Strong understanding of server hardware ecosystems (node, rack, datacenter level)
• Experience building benchmarking frameworks and TCO analyses

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field. Advanced degree a plus.

This role is not eligible for visa sponsorship.

Austin, TX (or remote)

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.