Customer Operations Account Manager Job Listing at AMD in Dublin, D (Job ID 78213-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

The Customer Operations Account Manager plays a critical role in ensuring customer satisfaction while balancing demand, supply, and inventory performance. You will act as the primary operational interface for assigned customer accounts, managing supply chain execution across the full product lifecycle while partnering closely with Sales, Finance, Manufacturing, and external customers. 

This role requires strong analytical capability, customer-facing confidence, and the ability to influence outcomes across cross-functional teams. 

Key Responsibilities:

Strategic Account & Customer Management 

• Act as the primary operational point of contact for assigned strategic customer accounts. 

• Build and maintain strong, value-driven relationships with customers through proactive communication and issue resolution. 

• Drive customer satisfaction and retention by anticipating risks, resolving issues quickly, and managing escalations effectively. 

• Ensure a high standard of responsiveness, ownership, and follow-through in all customer interactions. 

Supply Chain & Execution Management 

• Review customer demand, backlog, and order status on an ongoing basis, collaborating with internal stakeholders (Factory, Sales, Finance, Planning) to resolve gaps. 

• Manage customer business across the full product lifecycle, including New Product Introduction (NPI) and End of Life (EOL) transitions. 

• Balance demand versus supply for direct customers and distribution channels, ensuring alignment with revenue and supply plans. 

• Analyse consumption trends, ordering patterns, and forecast accuracy to identify risks and opportunities. 

• Support accurate and timely revenue forecasting through demand validation and forecast maintenance. 

Cross-Functional Collaboration & Influence 

• Build effective working relationships with internal teams to gain alignment and drive outcomes. 

• Communicate clearly across functions, adapting messaging to different stakeholder needs. 

• Influence without authority to resolve competing priorities and meet customer and business objectives. 

• Contribute positively to team culture, demonstrating collaboration, accountability, and mutual support. 

Skills & Experience 

• Bachelor's degree (or equivalent) in Business, Supply Chain Management, or related discipline. 

• Experience in customer operations, supply chain, account management, or related role. 

• Strong analytical skills with the ability to interpret data and translate insights into actions. Experience with tools such as SAP, Salesforce, Power BI and Excel would be an advantage. 

• Solid business acumen with an understanding of demand planning, inventory management, and revenue forecasting. 

• Excellent communication skills, with confidence engaging both internal and external stakeholders. 

• Proven team player with the ability to build relationships and influence outcomes in a matrix environment. 

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.