FAE/ Field Support Manager 2 Job Listing at AMD in Taipei City (Job ID 53710-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE: 

This is a lead engineering position responsible for customer technical support for next-generation AMD microprocessors. This individual serves as a critical technical point of contact to the business, design, platform validation and product engineering teams. We have competitive benefit packages and an award-winning culture.  

THE PERSON: 

The ideal candidate will be capable of communicating problems, solutions, and project status up to the executive level. You will provide technical supervision to support partner project to make the design wins. You have the capability assuming the consultative or responsibilities for server/GPU projects or product development initiatives, while dealing with internal and external groups on behalf of the group or project. This role allows the opportunity to influence technical decisions that have a significant impact on customer project seccess.  

KEY RESPONSIBILITIES: 

• Deep dive customer platform HW/SW/FW and reference design to address customer's issues on demand
• Provide hands-on, expert-level technical mentorship to customer engineers 
• Lead technical design sessions; architect and detail technical solutions that are aligned with end-user objectives
• First line CPU and GPU quality analysis and escalation to backend support team.
• Provide technical mentorship or recommendations for platform performance improvement (HW and SW)
• Benchmark analysis and optimizations for targeted customer applications
• Evaluation and research on competition platforms, applications or technologies.
• Conduct technical alignment with ODM partners

PREFERRED EXPERIENCE: 

• Industry quality porocess with failure analysis
• High Performance Computing (HPL, SPEC, STREAM, OpenMP/MPI)
• Industry proven experience as a senior level server HW engineer in server industry
• Hands on experience in the setup and configuration of server systems
• Experience in application/workload profiling, tuning and performance assessment and UEFI /platform firmware a plus

ACADEMIC CREDENTIALS: 

• Preferred Bachelors or Master's in computer engineering or computer science or electrical engineering, or comparable disciplines. 

#LI-SC1

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.