HR Service Specialist Job Listing at AMD in Austin, TX (Job ID 70638-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE:
As a member of the HR Shared Services team, you will be the first point of contact for employees seeking support with HR policies, procedures, and systems. You will interact with employees across multiple channels, logging and resolving inquiries while ensuring compliance and accuracy. In this role, you'll educate employees on available HR resources, promote self-service tools, and partner with other HR teams to continuously improve processes. This is a dynamic environment where you'll balance multiple priorities, resolve issues at their root cause, and play a critical role in enhancing the employee experience and strengthening HR operations.

THE PERSON:
The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. They are an excellent communicator with strong problem-solving skills and the ability to manage multiple requests simultaneously. A self-starter with a collaborative mindset, this person is comfortable with ambiguity, values professionalism and confidentiality, and is motivated to improve processes that drive efficiency and employee satisfaction.

KEY RESPONSIBILITIES:

• Serve as the primary contact for employee inquiries across multiple channels, ensuring accurate documentation and timely resolution.

• Log, track, and supervise HR requests, keeping employees informed of status and next steps.

• Educate employees on HR services and promote self-service tools such as the HR Portal.

• Research, troubleshoot, and resolve employee questions while identifying root causes for long-term solutions.

• Ensure compliance with HR processes and policies, meeting or exceeding service-level agreements.

• Contribute to maintaining and improving global knowledge bases, training resources, and SOPs.

• Partner with HR teams and Centers of Excellence to identify high-volume issues and opportunities for process improvement.

• Participate in required training to stay current on HR policies, systems, and best practices.

• Support additional HR projects and provide guidance or training to peers as needed.

PREFERRED EXPERIENCE:

• Experience with ServiceNow or similar HR case management tools

• Strong interpersonal and communication skills across diverse teams

• Background in creating training materials and standard operating procedures (SOPs)

• Strong analytical, problem-solving, and process-improvement skills

• Proven ability to manage multiple priorities in a fast-paced, matrixed environment

• High level of professionalism, confidentiality, and accountability

• Customer-focused mindset with a team-oriented approach

ACADEMIC CREDENTIALS:

• Associate's degree required; Bachelor's degree in Human Resources or Business preferred

• Equivalent experience may be considered

#LI-CJ2

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.