Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. OUTREACH COORDINATOR/TRIBAL LIAISON Job Location: Division of Child Support Services (DCSS)
Potential Worksite Locations in Maricopa County Include:
1789 West Jefferson Street, Phoenix, Arizona 85007
125 East Elliot Road, Chandler, Arizona 85225
Posting Details: Salary: $42,910 - $51,286
Grade: 19
Closing Date: September 20, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as an Outreach Coordinator/Tribal Liaison. This position is responsible for providing outreach and tribal initiatives to diverse audiences regarding the services provided through DCSS.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:Essential Duties and Responsibilities include but are not limited to:
- Provide child support resources, information and education to the public and various stakeholders on services provided through DCSS.
- Collaborate with staff, community organizations, and tribes statewide on new and recurring community engagements.
- Develop and strengthen relationships with tribal community organizations.
- Provide outreach and information at correctional facilities to incarcerated individuals, both in person and in virtual settings.
- Complete routine review of child support cases and provide follow up to requesting case-related parties.
- Prepare a variety of technical and administrative reports; prepare agency-related periodicals, pamphlets and newsletters for community relations.
- Determine program feasibility and goals for community outreach.
This position has heavy public contact and travels to various locations in the State of Arizona to carry out the objectives and goals of the agency. Work hours for this position vary and include early mornings, nights and weekends when needed. The incumbent must be flexible.
Knowledge in:
- Social services.
- Identifying needs and communicating to diverse groups.
- Customer service techniques and procedures in order to assist internal and external customers.
Skills in:
- Building and maintaining effective working relationships with diverse groups.
- Developing and utilizing resources and materials.
- Organizing, coordinating, planning and implementing outreach-related activities.
- Effective verbal and written communication with internal and external customers.
Ability to:
- Learn Federal, State and agency laws, rules and policies governing child support enforcement.
- Prioritize; multi-task; schedule effectively.
- Work independently with established guidelines and follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
- Work weekends or nights when needed; work a rotating shift when needed.
The ideal candidate for this position will have:
- A minimum of one (1) year of social services experience.
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- This position requires driving or the use of a vehicle as an essential function of the job to conduct State business; the following requirements apply: Driver's License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
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