Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. MOBILE DEVICE UNIT SPECIALIST Job Location: Division of Technology Services (DTS)
1789 West Jefferson Street, Phoenix, Arizona 85007 Posting Details: Salary: $40,496 to $56,454
Grade: 20
Closing Date: December 29, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as a Mobile Device Unit Specialist. This position analyzes and provides technical support as it pertains to mobile devices or software within the Mobile Device Management (MDM) program.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
• Deploy mobile devices and peripherals agency wide timely and accurately. Update inventory databases. Review and sort buyback receipts and certificates for accuracy and compliance.
• Process and complete service requests utilizing both remote and on-site support.
• Coordinate shipping and receiving of devices to/from end users and track the delivery status. Follow-up with end users to ensure devices are received and in working condition.
• Coach end users in proper agency security and responsible use policies.
• Maintain and update end user mobile devices as needed.
• Responsible for device inventory including asset tagging, cleaning, sorting, and charging devices.
• Maintaining the inventory of the unit and organization of agency/divisional assets.
• Review and update use policies.
• Participate in identifying areas for process improvement within the MDM program. Support implementation of improvement initiatives.
• Travel may be required.
Knowledge of:
• Mobile devices and wireless technologies.
• The Inter-workings of mobile devices and personal computer hardware and software.
• Principles, capabilities, and operation of networked devices such as servers, PC's , network and communications devices such as workstations and network interface cards.
• Desktop management and monitoring of application management, physical and software security solutions, virus protection, software. distribution, and general version control.
• Current operating systems and applications, including but not limited to Windows 10, Windows RT, MS Office Professional, O365 and network protocols TCP/IP.
• Virtual Machines and Virtual Computing.
• Vendor technologies, applications, and client computing hardware.
Skills In:
• Organization and detail orientation.
• Interpersonal communication.
• Planning, organizing and coordinating complex technical activities.
• Troubleshooting and understanding the complicated integration of hardware and software components to effectively analyze, evaluate and draw logical conclusions and problem solve.
Ability to:
• Learn and adapt to new tools and processes in a fast-paced environment.
• Communicate effectively, both verbally and in writing, with technical and non-technical staff.
• Develop and write technical documentation.
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization.
This ideal candidate for this position will have:
• MCP/MCSE desired.
• Experience with Current/Support Operating Systems including, but not limited to Windows 7/10.
• A+ Certification Preferred.
• Associate's degree plus 1 – 3 years of experience in desktop support (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us Frank Topor at 480-536-3791 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Frank Topor at 480-536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
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