Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. QUALITY ASSURANCE COMPLIANCE COORDINATOR Job Location: Address: Division Developmental Disabilities (DDD)
2800 North Highway 87, Coolidge, AZ 85128
4000 North Central Avenue, Phoenix, Arizona 85012 Posting Details: Salary: $43,000.00 - $46,000.00
Grade: 18
Closing Date: May 14, 2025 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Compliance Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
This position reports to the State Operations Residential Services (SORS) Quality Assurance Team. This position is responsible for data entry into SORS Staffing Report, Incident Reports (IR), creating documents related to policies and procedures, and monitoring daily/weekly/monthly/yearly requirements, developing tracking for various compliance requirements and presenting data on a regular basis to SORS leadership.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:Essential Duties and Responsibilities include but are not limited to:
• Monitors compliance of Daily/Weekly/Monthly/Yearly Requirements. Maintain, develop, implement, and review tracking systems as they relate to the various compliance requirements, (e.g. FPCC, secondary employment, the use of overtime, manager/supervisor direct resident care, and training completion/compliance for all SORS staff.) Data Entry – Receive training docs and update spreadsheet. Maintain records in staff files.
• Incident Report creation, entry, electronic files, data entry on IR spreadsheet. Request missing information and documentation. Facilitate daily IR calls.
• Work with Subject Matter Experts to create Google Forms/In-Services related to policies and procedures. Draft and communicate new and revised Google Forms and In-Services
• Present data to State Operations Residential Services Leadership
Knowledge in:
• Federal and State laws. Statutes and regulations governing residential programs for people with developmental disabilities
• Policy and Procedure development
• Responsibilities of a direct care worker
Skills In:
• Oral and written communication
• Interpersonal relationships
• Effective Interviewing
• Critical thinking
• Assessments and evaluations of programs and processes to make improvements
• Conducting, research and compiling data utilizing software
• Developing, organizing and coordinating effective systems
Ability to:
• Learn, interpret and apply state personnel rules
• Gather, organize and analyze data and information
• Write and summarize reports and provide recommendations
• Coordinate trainings and activities; Prioritize and meet timelines
• Develop effective operating procedures and corrective action plans
• Learn division philosophy
• Use various computer software applications (Google, Database, systems, etc.) and learn and use the mainframe system
The ideal candidate for this position will have:
• Experience utilizing various computer programs (e.g. Google, Database systems, etc.) preferred.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us, Johanna Valdiviezo at 480-919-6798 or JValdiviezo@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Johanna Valdiviezo at 480-919-6798 or JValdiviezo@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
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