Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. SENIOR SYSTEMS ADMINISTRATOR Job Location: Division of Technology Services (DTS)
1440 West Washington Street, Phoenix, Arizona 85007 Posting Details: Salary: $76,000-$86,853
Grade: 25
Closing Date: September 24, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as a Senior Systems Administrator. This position associates to a team of highly skilled technology driven individuals. This position will assist duties of daily support, maintenance, governance, and customer service of the enterprise records management system, Hyland's OnBase. The responsibilities include the ability to work in a team environment with enterprise level systems both pre-configured and newly developed architecture. This role will participate in product demonstrations, facilitate and present for governance and community practice meetings and provide industry best practice guidance to leadership, assist with software and server upgrades/audits, and follow the agency's change management practices. This position requires a self-motivated individual that can work with minimal direct supervision from the management team. This position will be required to keep the system up to date with mandatory updates, maintain system documentation (ie, run books), and prioritize workload to provide the most efficient support and coordination with all OnBase Container Administrators and customers apart from daily OnBase activities.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
• Serves as the technology specialist for the Hyland OnBase Enterprise solution, resolves technical issues and problems. Serve as the Technical Specialist on DES Enterprise OnBase implementations such as Application Programming Interface (APIs), workflows, custom queries, disk group configurations, Advanced Capture (OCR), Document Import Processes (DIP) and Document Retrieval Import Processes (DRIP)
• Proactively and reactively provide advanced support for systems and solves complex problems. Actively participates in the design, development, and implementation for the DES Enterprise On-Base system. Support the team through development, creation, and implementation of testing scenarios and use cases. Support implementation of controls through creation of manuals, reports, and/or presentations using a variety of desktop.
• Leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches. Develops and provides reports and audits of the DES Enterprise OnBase system. Maintain and support the physical DEE Enterprise OnBase infrastructure systems including Web, Applications, and Databases.
• Performs system analysis, designs, constructs and tests infrastructure Provides 24/7 availability of OnBase resources. Actively participate in the development, implementation, and enforcement of DES Enterprise OnBase system architectural standards along with operating standards and policies.
• Reviews configuration change proposals for compliance to established standards, guidelines and policies. Ensure DES Enterprise OnBase system records are properly indexed for retrieval across all DES divisions. Provides recommendations for Enterprise OnBase system hardware, server, and networking products. Gather, analyze, and evaluate policy processes or procedures and obtain facts and explains complex information.
• Interprets and follows guidelines, policies, and procedures as it relates to the system and compliance. Actively participate in the design of Keyword type configurations. Actively participate in the architecture and implementation of Scan queues for scanning at intake facilities. Support DES Enterprise OnBase program, which includes analysis of both technical and business controls in support of overall monitoring strategy.
Knowledge of:
• Various infrastructure technologies and inhouse developed applications utilized in the enterprise.
• Develop and write technical documentation.
• Install and repair server software.
• Resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to
approach each level appropriately.
• Install On Base required Thick or Unity Client(s) on desktops as needed.
• Installs, monitors, and directs proactive and reactive computer network defense measures to ensure the availability, integrity, confidentiality, and reliability of systems.
• Troubleshoot and resolve issues with DIP/ DRIP processes and scheduled jobs.
• Troubleshoot and resolve issues with Workflow and Timer issues as needed.
• Troubleshoot and resolve issues with the OnBase overlay feature, including configuring new Overlay(s) as requested by OnBase users.
Skills In:
• Identify opportunities for use of solutions to improve efficiencies and reduce waste.
• Pro-actively solves complex problems.
• Strong customer service skills.
• Excellent interpersonal, written and oral communication.
• Advanced troubleshooting skills.
• Problem-solving and attention to detail.
Ability to:
• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Provide correct OnBase Web URL for OnBase Web connectivity
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
• Synthesize feedback and adjust plans accordingly
• Perform advanced design, maintenance, and repair of servers
• Administer daily On Base user & group setup, permissions, and privileges as required for On Base end-users
• Take a customer-centric approach to problem solving and solicits customer feedback to improve service
• Meet commitments and manages difficult or emotional customer situations
• Focus on solving conflict and maintains confidentiality
• To listen to others without interrupting and keep emotions under control
• Remain open to others' ideas and tries new things
• Works with minimal guidance
This ideal candidate for this position will have:
• Hyland OnBase System Administrator Certification (Active)
• Hyland Onbase Workflow Certification
• PowerShell scripting, and SQL knowledge
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Bachelor's degree plus 5 or more years of experience in systems administration (or equivalent experience).
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us Jessica Grover at 520-235-3174 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jessica Grover at 520-235-3174 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
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