STRATEGIC OPERATIONS MANAGER Job Listing at Arizona Department of Economic Security in Phoenix, AZ (Job ID 532410)

Description

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. STRATEGIC OPERATIONS MANAGER Job Location: Division of Employment and Rehabilitation Services (DERS)
Program Oversight and Support Administration (POSA)
1789 West Jefferson Street, Phoenix, Arizona 85007
www.azdes.gov Posting Details: Salary: $76,670.00 - $85,000.03 annually 
Grade: 23
Closing Date: Open until sufficient resumes are received   Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Strategic Operations Manager with the Program Oversight and Support Administration (POSA). This position is responsible for high-level leadership and project management of considerable complexity under the direction of the Program Oversight and Support Administrator. The Strategic Operations Manager position is a subject matter expert on the public workforce system and is responsible for providing targeted coaching and technical assistance to an identified subset of the 12 Local Workforce Development Board/Areas.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Develop, organize, and facilitate inter-connected technical assistance and projects that support Arizona's execution of the Workforce Innovation and Opportunity Act (WIOA) State Plan.
• Serve as the Administration's subject-matter expert or lead in at least one specialty area that supports or impacts the workforce system, such as policy and compliance; labor exchange and data visualization systems; performance and data analysis; youth advocacy and services; research and evaluation; job-seeker and employer outreach and engagement.
• Use the assigned local area data and performance information to identify areas for improvement and deliver corresponding technical assistance, consistent with Department of Labor guidance and evidence-based best practices. As appropriate, coordinate projects and technical assistance with other units within the Division or the Department, as well as external partners.

• Knowledge of Federal and State workforce law, regulations, code, and policy.
• Knowledge of management of cross-functional teams.
• Knowledge of DES policy and procedures.
• Skills in using automated programs for research, analysis and work management.
• Skills in leadership, including team building and negotiation skills for accountability and establishment of performance standards.
• Skills in verbal and written communication and interpersonal skills.
• Ability to manage conflict and resolve problems at the local office level.
• Ability to work and resolve complex problems.
• Ability to work across partners both in the public and private sectors.

• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Myranda Carrasco at (623) 633-2767 or email myrandacarrasco@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (623) 633-2767 or emailing myrandacarrasco@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.