Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. TRIAGE INVESTIGATIVE NURSE Job Location: Division of Developmental Disabilities (DDD)
4000 North Central Avenue, Phoenix, Arizona 85012 Posting Details: Salary: $61,000.00 - $78,000.00
Grade: 22
Closing Date: September 19, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Triage Investigative Nurse. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services empower individuals with developmental disabilities to lead self-directed, healthy, and meaningful lives.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or a close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:Essential Duties and Responsibilities include but are not limited to:
● Receive, research, document, and resolve quality of care issues utilizing standardized processes via standardized processes. Complete thorough, timely, and member-centric investigations. Make appropriate referrals to oversight entities and law enforcement.
● Conducts tracking and trending of member, service site, provider, and Division concerns. Ensure appropriate follow-up and corrective actions are established and monitored through resolution. Appropriately elevate cases and/or trend concerns to Triage Nurse Supervisor.
● Ensure quality of care to Division members, ensuring dignity and respect with a focus on their unique situations and special health care needs. Promote member-centric care and timely communication to members/families. Address all identified needs/concerns and ensure appropriate care coordination.
● Maintain all necessary documentation to support case work. Request appropriate documentation for case reviews and ensure maintenance of comprehensive case records to support allegation review and substantiation level.
Knowledge in:
● Applicable laws, rules, policies, procedures, and standards related to acute care delivery, nursing scope of practice, and quality management.
● Arizona Health Care Cost Containment System (AHCCCS), Department of Health Services (DHS), and Centers for Medicare and Medicaid rules and regulations.
● Project management principles and professional report and technical writing principles.
Skills in:
● Technological skills including use of databases, Microsoft Office products, email, and electronic referral and verification sources.
● Producing professional technical reports, letters, and other items.
● Research, analysis, critical thinking, and oral and written communication.
Ability to:
● Interpret rules, laws, and policies and apply to unique case circumstances.
● Work in a fast-paced environment.
● Organize, prioritize, multi-task, and track files and information from various sources.
The ideal candidate for this position will have:
● One (1) year of experience working with Intellectual Disability population.
● Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
● This position requires that the successful candidate possess and maintain an active license to practice as a Registered Nurse (RN) in the state of Arizona.
● Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459
● Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
● Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment /Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
● Affordable medical, dental, life, and short-term disability insurance plans
● Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Tuition Reimbursement
● Stipend Opportunities
● Infant at Work Program
● Rideshare and Public Transit Subsidy
● Career Advancement & Employee Development Opportunities
● Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact Wendy Browning at wbrowning@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting wbrowning@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
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