Description
Summary of Position:
The Director of Cancer Care Services provides strategic and operational leadership for Hematology, Oncology, Infusion, and Cancer Support Services. This role is accountable for service line performance in key areas including volume, access, productivity, financial outcomes, quality, patient experience, and growth strategy. The Director ensures delivery of high-quality, patient-centered care while advancing organizational goals, improving efficiency, and meeting regulatory and accreditation standards (The Joint Commission (TJC) and the American College of Surgeons Commission on Cancer (COC), and applicable local, state, and federal requirements).
Qualifications
Education:
• Bachelor's Degree in Healthcare Administration, Public Health, Business Administration, Science in Nursing, and/or related field required.
• Master's Degree in Nursing, Healthcare Administration, or related field preferred.
Experience:
• 5+ years of Experience as an RN required.
• 4+ years of experience in Oncology required.
• 3+ years of experience in leadership required.
• Experience in the administration of chemotherapy required.
Knowledge/Skills/Abilities:
• Expertise in the continuum of oncology care, from initial discovery and diagnosis through active treatment, survivorship, palliative care, and end-of-life care
• In-depth knowledge of Joint Commission, American Society of Clinical Oncology (ASCO) and Oncology Nursing Society (ONS) standards
• Comprehensive knowledge of the clinical integration between back-office operations and medical records, front desk procedures, referrals/authorizations, regulatory requirements, and process optimization.
• Demonstrated experience in financial clinical management experience of clinical departments
• Ability to lead and conduct Tumor Board conferences.
• Proven ability to lead quality improvement initiatives, ensure patient safety, and regulatory compliance in healthcare settings
Certifications/Licensure:
• Current California RN license required
• Nevada RN license required within 6 months
• Oncology Certified Nurse (OCN) license
• Current CPR/BLS certification by the American Heart Association (BLS for the Healthcare Provider)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• Lifts, positions, pushes and/or transfer patients.
• The employee must occasionally lift and/or move up to 50 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Routine Hospital/Healthcare & Office/Administrative conditions.
• Contact with patients and guests under a wide variety of circumstances.
• Regularly exposed to the risk of bloodborne diseases.
• Exposure to infections and contagious disease.
• Exposed to hazardous anesthetic agents, body fluids and waste.
• Subject to hazards of flammable and explosive gases.
• Subject to varying and unpredictable situations, including the handling of emergency or crisis situations.
• Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands.
• Occasional travel to various health system locations.
Essential Functions
1. Provides consistently exceptional care at all times.
2. Collaborates with physician and APP leadership to optimize provider productivity. Responsible for maintaining a productive provider schedule.
3. Ensures the team is following standards for provider templates design, decision tree and provider fill rates.
4. Acts as the subject matter expert for service line financial performance and improvement opportunities.
5. Ensures positive and effective full-service patient care to include patient advocacy. Assures that the unit maintains a patient focus by serving as a role model with consistent focus of customer relations, providing feedback regarding positive and negative patient comments and participating in customer satisfaction initiatives.
6. Develops business and operation plans by preparing, monitoring and controlling budget and ensuring conformity with established budgetary goals.
7. Develops staffing plan to ensure appropriate staff level based on patient volume and activity. Responsible for hiring, maintaining and improving competencies, and staff development to increase their skills, knowledge and experience.
8. Creates policies and procedures and implement performance improvement initiatives and set up data collection processes and reporting systems as necessary.
9. Collaborates and coordinates interdepartmental problem solving which supports and enhances operational flow and department efficiency.
10. Closely partners with Quality, Safety and Patient Experience teams to execute objectives and key results.
11. Assures regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met.
12. Collaborates with others in planning, promoting and conducting department performance assessments and improvements.
13. Prepares presentations for Tumor Board meetings.
14. Works closely with cancer support groups within Barton and the community.
15. Oversees clinical operations of the Infusion Center to include continuously seeking and implementing best practices in infusion services and implementing new infusion protocols.
16. Maintaining a collaborative work environment between Infusion and Cancer Care Service lines and ensures patient care seamlessly flows between service lines.
17. Responsible for electronic health records (EHR) for setup and changes for all cancer service lines.
18. Responds to the needs of the department by performing other duties, as necessary.
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