Associate Director, Workforce Education Administrative Services Job Listing at Bellevue College in Bellevue, WA (Job ID 15428)

Description

Position Summary  

The Associate Director of Workforce Education Administrative Services provides high-level administrative and programmatic support for Bellevue College's Workforce Education programs, Basic Food Employment and Training (BFET) program, WorkFirst, Opportunity Grant and Worker Retraining. This role ensures program compliance with Department of Social and Health Services (DSHS), Employment Security (ESD) and Workforce Education guidelines. The Associate Director supervises administrative support staff, manages student service operations, and supports cross-functional coordination to facilitate equitable student access to educational and financial resources. This position utilizes specialized expertise in state and federal program regulations, acts as a liaison with internal and external stakeholders, and engages in continuous process improvement in support service delivery.

Pay, Benefits & Work Schedule  

Position Salary Range: $78,777/year - $114,227/year

The salary information shown above is a general guideline only. The salary will be determined based on candidate's qualifications and related experience, as well as market and business considerations. Typically, new hires start no higher than $87,639 per year based on Bellevue College Exempt salary schedule.

We offer comprehensive compensation package with salary and benefits as the main components. Generous benefits package is offered through Washington State plans that includes multiple medical, dental, life and disability coverage choices for employees and dependents; choices of retirement and deferred compensation plans; paid holidays, sick, and vacation plans; transit program, reduced tuition, employee discounts and memberships, etc.

The employee is scheduled to work 40 hours per workweek. This position may be eligible for overtime under the overtime provisions of the Fair Labor Standards Act. Positions with salaries below the WA State Salary Threshold is eligible for overtime pay.

 

About The College  

Bellevue College is a vibrant, student-centered institution located just 10 miles east of Seattle. Serving one of the most diverse student populations in Washington - we are proud to reflect the global community we serve.

As an employer, Bellevue College is committed to fostering a workplace where employees feel valued, supported, and empowered. We believe that our faculty and staff are essential partners in fulfilling our mission, and we prioritize professional growth, collaboration, and innovation in everything we do. Employees at Bellevue College benefit from opportunities to expand their skills, contribute to meaningful work that changes lives, and engage in a community that is deeply committed to inclusion.

We are dedicated to creating an environment where creativity and innovation thrive, and where the contributions of every employee help shape both the success of our students and the vitality of the region. At Bellevue College, you will find a community that supports your goals, values your voice, and celebrates your impact.

For more about Bellevue College's impact, visit Facts at a Glance.

About the Department  

The Workforce Education (WE) department promotes student success by reducing barriers to education and employment. Through a range of support services, including tuition assistance, personalized advising, and college navigation to individuals with limited financial resources and dislocated workers to achieve their educational and career goals. By connecting students with Bellevue College's professional-technical programs, Workforce Education helps them build the skills needed to enter or re-enter the workforce. Aligned with the college's mission, the Workforce Education office is committed to delivering high-quality, flexible, and accessible services that advance equity, inclusion, and global awareness.

Essential Functions  

Management of Program Compliance & Student Eligibility Monitoring    

• Manage tracking and reporting of BFET student eligibility, participation, and academic progress for a caseload of 120+ students per quarter.
• Manage ongoing documentation and status updates in eJAS (DSHS tracking system), including opening, closing, and modifying student components per state guidelines.
• Manage the review of Individual Employment Plans (IEPs); ensure timely updates and enforce documentation compliance.
• Oversee the submission and tracking of student progress reports.
• Manage tracking spreadsheets, monitor financial aid and enrollment data, and flag issues requiring intervention.
• Collaborate with DSHS and internal teams to resolve eligibility or participation issues.
• Attend and apply insights from DSHS and SBCTC trainings/webinars to maintain compliance and identify process improvements.
• Communicate with SBCTC staff as needed to clarify guidelines and ensure program compliance; oversee internal file audits to prepare for annual SBCTC program monitoring.
• Manage the documentation process for participation requirements on Working Connections Child Care (WCCC) subsidy recipients.

Supervision of program operations and staff

• Supervise designated full-time and part-time classified staff. Select and hire staff, make recommendations for disciplinary action, approve/deny leave requests, evaluate employee performance on a yearly basis, resolve grievances in consultation with HR, establish office expectations, and take corrective action.  
• Oversee key communication hub for the department, managing the Workforce Education inbox and main phone line.
• Troubleshoot and update departmental databases (Access and Excel); create and revise departmental forms (Word, Adobe Acrobat, WordPress).
• Maintain internal policies and procedures manual.
• Manage department website content updates and assist in creating accessible, user-friendly student resources.
• Provide policy guidance to colleagues on DSHS, ESD requirements; assist with staff training and knowledge transfer.
• Draft and distribute timely communications and announcements to students.

Support Services Management Course Materials and Credential Testing      

• Manage quarterly textbook and material funding requests for BFET and WorkFirst participants, ensuring compliance with DSHS funding criteria.
• Provide policy guidance and support to staff issuing additional services (e.g., transportation assistance, credential testing assistance, laptop and calculator loans).
• Develop and manage tracking tools to monitor eligibility based on enrollment status, financial aid data, and advisor input.
• Authorize and issue support services, prepare and process Participant Reimbursement (PR) forms, and ensure accurate and timely documentation in eJAS.
• Manage administrative staff on the purchase of eBooks and physical textbooks via campus bookstore, Amazon or publisher sites; that coordinate with bookstore and vendors for special orders, backorders and substitutions.
• Manage the auditing of bookstore transaction summaries; oversee the resolution of discrepancies in charges or material returns.

Student Support & Coordination

• Manage and resolve complex situations effectively; coordinate resolution with the Director when necessary.
• Lead resolution of complex student, eligibility, and department policy issues referred by other WE staff; provide responsive and knowledgeable support to students through phone, email, and in-person contact.
• Assess and clarify program eligibility, college policies, and procedural questions; refer students to appropriate college or external resources.
• Perform other duties as assigned.

Minimum Qualifications  

• Bachelor's degree in education, social work, public administration, or related field (or equivalent relevant experience and education).
• Five or more years of experience in higher education, specifically in workforce development or social services.
• Five or more years of demonstrated knowledge of BFET, DSHS, ESD and Workforce Education guidelines and systems (especially eJAS).
• Three or more years of experience working with financial aid processes and documentation.
• Three or more years of Grant Compliance or Audit Preparation Experience, direct involvement with preparing for audits or maintaining documentation to meet compliance for state/federal funding.
• Demonstrated experience in process improvement, form development, and interdepartmental coordination.
• Demonstrated experience navigating complex compliance systems and collaborating with external agencies.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, and Access); Adobe Acrobat; experience with WordPress.
• Strong organizational, analytical, and interpersonal communication skills.
• Ability to manage sensitive data with confidentiality and accuracy.

Preferred Qualifications  

• Three years of experience working in a community or technical college setting.
• Knowledge of Equity and Inclusion Practices: Understanding of equitable program delivery and cultural competency in serving underrepresented or underserved student populations.
• Experience with Data Analysis and Reporting: Ability to compile, interpret, and present data to inform decision-making, improve services, and maintain compliance.

Conditions of Employment  

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law.

Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties. 

Other Information  

• This position is NOT eligible for relocation allowance.
• This position is NOT eligible for sponsorship for employment-based visa.

How To Apply  

Applications received by 03/02/2026 will be given full consideration. Applications received after that date may be considered until the position is filled. 

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional documents will not be reviewed.) Please review Application Tips before applying. Current Bellevue College employees should apply the position through Employee Self Service.

Required application materials:   

• Attach a Cover Letter (min 1 pg., max 2 pgs.)
• Attach a Resume
• Complete Job Questionnaires 

Contact: 

If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at jobs@bellevuecollege.edu

EEO Statement  

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at www.bellevuecollege.edu/policies/. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564-2641, Office C227, and EEOC/504 Compliance Officer, 425-564-2178, Office B126. 

Applicants with disabilities who require assistance with the recruitment process may contact hraccommodations@bellevuecollege.edu .

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