Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.
AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC's worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.
Key Responsibilities/Duties
- Responsible for leading and/or participating in teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients.
- Provide L2/L3 operational support on BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM), as per agreed SLAs
- Maintain BHOM / TSOM Application platform availability as per agreed availability commitment.
- Administer and maintain BMC Helix Operations Management (BHOM), TrueSight Operations Management (TSOM) Solution. Ensure the platforms are running efficiently, with optimal performance and availability.
- Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements. Adjust system settings and features to meet operational needs.
- Continuously monitor system performance and health metrics. Identify and address performance issues, bottlenecks, and anomalies to ensure reliable and effective operations.
- Monitor and analyse end point events and performance metrics. Provide insights and recommendations to clients on event monitoring planning.
- Diagnose and resolve issues related to BHOM/TSOM applications. Provide technical support to address complex problems and ensure minimal disruption to services.
- Continuously monitor system performance and capacity metrics. Identify trends, anomalies, and potential issues. Implement corrective actions to maintain system stability and performance.
- Oversee the integration of BMC solutions with other systems and third-party applications. Ensure seamless data flow and interoperability between systems.
- Implement minor upgrade, patches, and new features for BMC solutions, ensuring updates are deployed with minimal impact on ongoing operations.
- Maintain comprehensive documentation of system configurations, customizations, troubleshooting steps, and resolution procedures. Ensure that documentation is up-to-date and accessible.
- Provide training and support to end-users and stakeholders on BMC solutions. Share best practices and help clients maximize the value of their capacity management tools.
- Adhere to industry best practices and standards, including ITIL, for capacity management and system administration. Ensure compliance with internal policies and client agreements.
- Assist customer drive adoption of the monitoring solution across the environments
- Work closely with Service Owners to review service delivery quality with focus on continuous improvement.
Skills/Experience:
- Candidate must possess a Bachelor's Degree.
- Should have 5-7 years of IT experience.
- Should have worked in Applications Managed Services and Consulting Services environment
- Extensive experience in the implementation, administration and configuration of BMC BMC Helix Operations Management (BHOM) /TSOM Application Support, Administration, Integrations and, Customizations
- Excellent in troubleshooting BHOM/ TSOM applications, integrations, customizations.
- Extensive experience maintaining BHOM /TSOM within a high distributed complex environment.
- Excellent organization and communication (both written and oral) skills
- Able to work both autonomously and in teams
- Self-starter and good decision-making skills
- Strong analytical skills with a methodical approach to fault resolution
- Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
- Good knowledge of Cloud Technologies, networking, and database concepts
- Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
- Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
- Effective communication skills in English (verbal and written).
- Willing to work in shifts, weekend and on-call support will be required.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,638,100 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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