Description
Hybrid: #LI-Hybrid BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage. The Consulting Services Specialist (CSS) supports the Professional Services organisation (Consulting and/or Education) and the order-to-invoice lifecycle by ensuring services quotes, order documentation, approvals, signings, project set-up, and billing prerequisites are accurate, complete, and processed on time. The role partners closely with sales, delivery, finance, and order services to reduce friction in the quote-to-cash lifecycle and enable compliant, timely invoicing and revenue processes.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success: • Support quotation and offer creation for Education and/or Consulting Services, including guidance to stakeholders on required inputs and process steps. • Prepare order documentation and signing packages; validate completeness, accuracy, and required approvals prior to submission. • Administer signings in relevant systems (e.g., Certinia, SFDC) in line with global guidelines and approval matrices • Set up and administer projects in the professional services administration system (Certinia) to enable accurate time/expense capture, reporting, invoicing, and revenue processes. • Maintain organised, audit-ready engagement documentation and ensure records are stored according to agreed standards. • Raise and manage help desk tickets to track missing information for signings, project set-up, and billing; escalate risks and blockers appropriately. • Support service billing activities by ensuring required project and commercial information is complete and available to invoicing teams. • Participate in Education billings based on signed orders and facilitate timely project closure activities. • Execute credit redemption processes (e.g., Success Credits), including monitoring redemptions and ensuring invoices and deposit redemptions are processed correctly in finance systems (e.g., Oracle AR), where applicable.
To ensure you're set up for success, you will bring the following skillset & experience:
- 3–5 years' experience in a similar operations, order services, or professional services administration role.
- Working knowledge of contractual, ordering, invoicing and/or quote-to-cash processes.
- Proficiency with Microsoft Office applications.
- Ability to work effectively in a remote, global environment; across regions/time zones; confident using escalation paths and structured workflows.
Tools and systems (role-dependent)
- CPQ and CRM (e.g., SFDC).
- Professional services automation / project administration (preferably Certinia).
- Finance systems used for invoicing and deposits (e.g., Oracle AR).
- Reporting tools
- Learning agility: Adapts to new tools/processes; shares learnings with peers through documentation or coaching.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 929,500 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 697,125 Mid point salary 929,500 Max salary 1,161,875 Min Salary - NEW 697,125 Max Salary - NEW 1,161,875recruiter_code
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