Description
CareerArc Code CA-PC Hybrid: #LI-Hybrid This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard – this is the place for you! As a Sr. DevOps Engineer, you will be part of the Cloud Platform team, which is responsible for architecting, deploying, maintaining, and supporting infrastructure platforms across public, private, and hybrid cloud environments. The team owns core platform services, including Kubernetes, Infrastructure as Code, CI/CD platforms, and GitOps tooling, and supports both data centre and cloud-native deployments. In addition to core platform responsibilities, this role will focus on intelligent automation and applied AI use cases to reduce operational toil, improve reliability, and accelerate incident response across the SaaS platform.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Support, maintain, and optimize private and public cloud deployments across AWS, Google Cloud, Oracle Cloud, and other IaaS platforms.
- Maintain and support all platform deployment software including Kubernetes, Rancher, OKE, GKE, and EKS.
- Design, develop, and maintain automation using Terraform, Jenkins, ArgoCD, and Ansible.
- Write and maintain automation and tooling using Python and/or Go.
- Deploy and operate data center environments across bare metal, virtualized, and cloud-based infrastructure.
- Provide architectural input for capacity planning, performance management, data center rollouts, and consolidation initiatives.
- Design and implement AI-assisted automation to streamline operational workflows, including:
- Intelligent alert enrichment, correlation, and noise reduction
- Automated runbooks and self-healing workflows
- AI-assisted troubleshooting and incident summarization
- Integrate LLM-based capabilities into existing platform tooling, CI/CD pipelines, and ChatOps workflows (Slack/Teams) where appropriate.
- Partner with SRE, Ops, and Platform stakeholders to identify high-impact automation opportunities and drive measurable operational improvements.
- Ensure all automation and AI-enabled solutions are secure, reliable, auditable, and production-ready.
To ensure you're set up for success, you will bring the following skillset & experience:
- Strong hands-on experience with Terraform, Jenkins, Kubernetes, ArgoCD
- 7–10 years of relevant industry experience (industry domain not critical).
- Proven experience supporting production platforms with on-call and incident response responsibilities.
- Experience working with Change and Incident Management tools and processes.
- Prior experience deploying and operating infrastructure in at least one major cloud provider: AWS, Google Cloud, or Oracle Cloud.
- Strong Linux fundamentals and system troubleshooting skills.
- Strong Python skills for building AI-assisted tooling, automation workflows, and integrations.
- Hands-on experience using AI/LLM APIs (e.g., OpenAI, Azure OpenAI, Anthropic, or equivalent) for practical automation use cases.
- Experience designing or implementing:
- Alert triage and enrichment using AI
- AI-assisted runbooks or operational knowledge bases
- ChatOps or self-service operational tooling
- Solid understanding of AI limitations, guardrails, and operational risks, including data privacy and security considerations.
- Ability to apply AI to augment operational decision-making, not replace engineering judgment.
- Ability to work independently with minimal supervision and exercise sound technical judgment.
- Experience solving problems of diverse scope requiring data analysis, evaluation of alternatives, and practical decision-making.
- Strong verbal and written communication skills for collaboration with a global, cross-functional team.
- Experience with Spectro Cloud or similar Kubernetes management platforms.
- Familiarity with observability stacks such as Prometheus, Grafana, ELK/OpenSearch.
- Exposure to AIOps platforms or event-driven automation systems.
- Experience with frameworks such as LangChain, LlamaIndex, or vector databases.
- Relevant certifications (ITIL, AWS, GCP, OCI, VCP, etc.).
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3,380,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 2,535,000Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 3,380,000 Max salary 4,225,000 Min Salary - NEW 2,535,000 Max Salary - NEW 4,225,000recruiter_code
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