Description
CareerArc Code CA-PS #LI-PS1 Hybrid: #LI-Hybrid
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Strong business acumen: Ability to understand and align with Helix's strategic priorities, including utilisation, margin, and time to start.
- Drive process improvement: Proactively identify inefficiencies and propose solutions that enhance operational excellence.
- Initiative & AI adoption: Demonstrate initiative by proactively identifying opportunities to leverage AI and automation for smarter resource management, process optimisation, and reporting. Champion the adoption of new technologies and drive continuous improvement across the team.
- Growth mindset: Embrace challenges, learn from setbacks, and continuously seek improvement.
- Collaboration: Build strong relationships across teams (Sales, PMO, Legal, Partner Success, Delivery) and act as a connector.
- Reliability & Accountability: Deliver consistently, take ownership of work and its impact, and uphold confidentiality and compliance.
- Knowledge of enterprise tools: Demonstrated experience with tools such as Salesforce and Certinia, and the ability to quickly learn and apply new systems as required.
- Innovation: Actively explore and propose new ways of working, including piloting and evaluating emerging tools and technologies to drive smarter, more efficient processes.
Staffing & Resource Support
- You will manage global GSD resourcing and provide geo-level support based on business priorities.
- You will maintain and optimize resource request templates with accurate skills and hours mapping.
- You will ensure early and accurate data entry to support forecasting, capacity, and demand visibility.
Governance & Reporting for
- You will raise WebReqs, process EPOs, and handle vendor-related documentation.
- You own external Consultants/Partners reporting for external consultants/partners, including utilization summaries, spend tracking, and skills management.
Clearance & Compliance
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You will track clearances, identify gaps, and ensure readiness and compliance in coordination with Project Managers and Resource Managers.
Delivery & Project Reporting
- You will track project Go-Lives, milestones, and delivery progress.
- You will publish weekly project status updates for forecast cadence.
Strategic & Cross-Functional Contributions
Enablement & Process Optimization
- You maintain and update the Helix RMO Wiki and process documentation.
- You support Project Manager and Resource Manager training with relevant material and real use cases.
- You collaborate on Certinia process mapping and improvements.
Automation & Systems
- You work with the Presales Desk and automation teams to streamline resource request workflows.
- You ensure templates and systems reflect current business needs and updated skill taxonomies.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
Min salary 1,588,350Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 2,117,800 Max salary 2,647,250 Min Salary - NEW 1,588,350 Max Salary - NEW 2,647,250recruiter_code
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