Customer Support Advocate - Financial Disputes Job Listing at Bob's Discount Furniture in CT (Job ID R-24338)

Description

The Customer Support Advocate - Provides support to customers as the first-tier of contact for inquiries and problems regarding satisfaction, technical support, billing, product service, status of orders, product selection, placement of orders, complaints, returns, shortages, expediting of order, requests for related order documents.  The advocate will identify the  customer issue and initiate action for repair, replacement return or service.

In this role, the Customer Support advocate will be responsible for identifying issues related to customer contacts and determining the  proper solution for the customer. The primary goal of an advocate is to make every attempt to resolve the customer's issue on the first call to increase customer loyalty.  

As a member  of our Customer Support team, they must display a positive attitude and a passion for helping our internal and external customers.  

Job Responsibilities

• Respond to customer contacts and provide accurate, satisfactory answers to their queries and concerns

• Strong communication, both written and verbal

• Great active listening skills

• Exceptional interpersonal and rapport building skills

• A patient and empathetic attitude

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Basic troubleshooting skills

• Computer literacy

• Phone skills, including familiarity with complex or multi-line phone systems

• Contribute to Company Culture

Qualifications

• Expertise: Minimum of 1 year in Customer Support discipline 

• Driven: Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

• Customer-centric: Maintain a strong focus on delivering a world-class & fun experience for our customers

• Multi-tasker: Excellent organizational skills including the ability to successfully juggle multiple priorities

• Bookworm: Minimum High School Diploma or equivalent 

• Detail-oriented: Sweats the small stuff when it comes to everything from commas to pixels, but doesn't let the weeds get in the way of building against a big vision

• Achievement-focused: Roll up your sleeves and get stuff done (everyone has a bias for action and wears multiple hats at Bob's!)

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.