Description
Job Summary
The primary function of a Retail Guest Experience Specialist is to represent Bob's Discount Furniture and its products with honesty and integrity while guiding the customer through the sales process. The goal is to establish good rapport with all customers to create generational business.
Who We Are
At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.
How We Will Support You
At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.
Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:
Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
401(k) Profit Sharing Plan with a Generous Company match!
Pet Insurance to help keep your furry friends happy and healthy
Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
Financial Planning, Voluntary Legal Benefits and Wellness Plans
We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
And so much more!
Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.
DIVERSITY IS A CORE VALUE AT BOB'S
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.
Responsibilities
Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers. Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell “BOB'S WAY”, bringing his positive image and energy into all sales situations.
Involve the Retail Assistant Manager in the sales process to help overcome customer objections and assist with closing the sale.
Be receptive to and work with Store Management to improve sales performance through increased closing ratio, increased average ticket sale, one on ones and repeat business.
Be accountable for performance through the Minimum Standards program.
Attend and constructively participate in all scheduled meetings, workshops and other training sessions.
Contribute to the on-going effort to maintain your store's appearance at the highest level, by straightening, light cleaning as assigned, identifying damaged or unsightly merchandise and leaving all displays in good order after a sales presentation.
Arrive at work on scheduled days, on time and work scheduled shift
This includes working all weekends and major holidays, unless specified otherwise by management.
Arrive at work prepared and in professional attire, equipped with calculator, tape measure and name tag.
Stay well informed about Bob's products, pricing, policies and advertising campaigns. Explain product features in a positive light.
Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.
Build Your Own Business. Track all open orders through BOBBOOST and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management. Send thank you notes to all delivered customers and letters of apology or concern to all canceled customers.
Required Qualifications
Excellent presentation skills
Excellent verbal and listening skills
Strong interpersonal and human relations skills
Proven analytical and problem solving skills
Ability to use sound judgment and decision making
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to read and understand information and ideas presented in writing
Good coordination skills -- Adjusting actions in relation to others' actions
Excellent prospecting and selling skills -- Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up; and dealing with customer service issues
Preferred Qualifications
Retail background
Sales experience
Physical Requirements
Standing or walking 93%
Desk or phone work 5%
Lifting shifting or arranging product 2%
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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