Business Systems Administrator Job Listing at Charter Schools USA in Fort Lauderdale, FL (Job ID 30509)

Description

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As a Business Systems Administrator, you will serve as the system owner for a number of business systems other than financial and HR systems. These systems include the Service Desk and other IT and general business systems. The Business Systems Admin oversees the daily operation of these systems, assisting with the design, implementation, access controls, and continuous improvement cycle with the business and service owners. The Business Systems Admin collaborates with other systems administrators to facilitate and improve workflow, increase reliability, and decrease business risk.

How You Will Impact Education

• Collaborates with various business and service owners to evaluate system needs and design new or modify the system to meet changing business requirements.
• Reviews the architecture of the current system and works with business and technical staff to recommend solutions that result in more effective systems.
• Reviews new technology and processes to determine feasibility with existing systems; prepares data flow diagrams and process flow analyses for current and new automation to ensure maximum system utilization.
• Coordinates with vendors, internal technical staff, management, and system users for the development of documentation and implementation of training and procedures for new systems and programs.
• Leads and/or participates in design discussions to define user requirements and translate them to solutions, advises users on best practices and cross functional dependencies.
• Analyzes data flow, processes, and configurations to recommend enhancements that will increase quality and efficiency.
• Provides escalated troubleshooting support to customers, as needed.
• Supports the deployment and testing of configuration changes.
• Manage projects such as complex enterprise application upgrades, and configurations.
• Performs general data migration and ETL functions as needed.
• Conducts system audits, as well as deliver accurate reports and data analysis.
• Coordinates with relevant groups to ensure proper access controls, security settings, permissions, and data security are in place to protect staff and the company.
• Aids in the process of maintaining and improving data quality and accuracy.

Required Qualifications and Skills

• Strong customer service orientation
• Active and attentive listener
• Regularly monitor and verify the integrity of data sources and assist with effective data management.
• Collect relevant data from appropriate sources including websites, databases, surveys, and internal collection tools.
• Demonstrates excellent oral, written, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to communicate in a timely and professional manner.
• Ability to flowchart data paths
• Ability to work independently with general guidance on outcomes and objectives.
• Organized and able to successfully multitask.
• Ability to conduct research into systems issues and products as required.
• Effective documentation and reporting skills.

Job Requirements

• Bachelor's Degree from an accredited institution or equivalent combination of education and experience
• 2+ years proven experience in system administration.
• 1+ years' experience managing Freshservice tenant for MSPs or equivalent experience.
• Adherence to best practices for change management
• Ability to query and display large data sets while maximizing the performance of workbook.
• Good working knowledge of SQL and ETL methods and tools, as needed.
• May perform other duties as assigned.

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• No physical exertion required.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.