Sr Analyst, Loyalty Operations Job Listing at Circle K in Charlotte, NC (Job ID R426592)

Description

JOB TITLE:                Sr Analyst, Loyalty Operations

COMPANY:             Alimentation Couche Tard

DEPARTMENT:           Global Marketing

FLSA STATUS:           Non-Exempt

REPORTS TO:            Director, Loyalty

LOCATION:             Charlotte, North Carolina (preferred) or any North American Business Unit

Who We Are

At Circle K, our mission is simple: we want to make journeys easier and more enjoyable for our customers. We make everyday moments brighter by delivering thoughtful lifts along the way. We make journeys easier by offering fast and friendly service. We get the on-the-go lifestyle – that's why we take extra steps to brighten peoples' days and make quick stops easier. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world's leading convenience and fuel retail businesses. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey's going, we can help you get there.  

Join Our Team!
We're looking for a talented individual with an operational and detail-oriented mindset to join our loyalty team.  As we continue to grow our business, we are looking to expand our team as well as our loyalty offerings and personalization capabilities.  You'll be at the center of this transformation, working together with our team to help improve our loyalty experience to drive growth across the business.

The role requires a high level of operational and analytical skill as well as a talent for working in a close-knit environment.  You'll need to be able to build a compelling case for making things happen – blending art and science to influence and direct others.  This role will require interfacing and working with every BU and function across North America, making this position a great opportunity to learn many aspects of the business while putting your skills to work.

Our ideal candidate would be:

1.         Operations & Process guru – you have experience in an operational role, whether it be in marketing, merchandising, stores, or elsewhere. You know the different cogs that make a business run and how to create new processes, or evolve existing ones, to implement company-wide initiatives.

2.         Person of Action – you are the quintessential go-getter. You know how to navigate the organization to get things done. Learning new tools, creating a new standard, and executing a plan to perfection gets you excited about your job each and every day.

3.         Proven Collaborator – able to get things done without formal authority. You can work across internal and external partners, geographies, and levels across the organization to build best-in-class programs at a large-scale company.

What You Will Do

Here are just a few ways that you'll help make journeys better:  

• Implement loyalty program design and strategy across the U.S. business units.
• Own the go-to-market activities to drive consistent execution of program branding, campaigns, and promotions across channels.
• Lead the coordination of in-store loyalty activations and programs across the country in close partnership with the Operations team.
• With Human Resources, develop and maintain employee training and communications.
• Maintain team workplan and project calendar that ensures flawless planning, communication, and execution of all new and/or existing loyalty initiatives across the organization.
• Measure and report out on operational results.
• Partner with Loss Prevention to investigate and remedy fraudulent activities related to loyalty.
• Partner with Operations, Training, and Customer Service teams to develop and implement associate training; communicate workplans to drive awareness and associate readiness for loyalty initiatives.
• Lead the continuous effort to simplify, improve, and optimize loyalty work processes across the organization and automate workflows whenever possible.

What You Need

We want you to join our team! Here's what we're looking for:

• Proven track record in planning and implementing enterprise-wide programs at scale.
• Experience in an operational-type role (Marketing, Merchandising, Stores, Project Management, etc.).
• Ability to lead cross-functional stakeholders on new processes and ways of working to improve efficiencies.
• Ability to execute in the short-term while simultaneously thinking long-term.
• Highly collaborative and results-driven.
• Fast-learner, eager to dive in and bring relevant experience to a new role.
• Ability to break through the complexity to quickly implement simple solutions that drive results.
• Problem-solver with excellent written and verbal communication skills and attention to detail.
• Time-management skills with the ability to thrive in a fast-paced environment and to manage multiple, competing priorities.
• Retail knowledge is a must; strong understanding of the convenience store industry is preferred.
• Bachelor's degree in business or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted.
• Three to five years of retail business experience or more preferred.
• Must have demonstrated leadership ability, good communication skills, be self-directed, self-motivated and customer service oriented. Ability to communicate (orally and in writing) in English.

What's in it for you!

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you.  Here are some of the attractive benefits we offer:

• Competitive Salary plus eligible for annual bonus payment

• Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
• People Perks which allows for great discounts on food and fuel.
• Vacation / PTO time
• Work in a collaborative, dynamic and high performing team.
• Work for a leading, innovative, and growing company in convenience stores operations.

#LI-KL1

 

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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