Description
ENTERPRISE PROGRAM MANAGER WHAT IS THE OPPORTUNITY?
The Fraud Product Manager function includes the following responsibilities:
* Develops, manages, and owns all Fraud Products from a business perspective that support defined fraud strategy and contribute to the bank's competitive edge in the marketplace.
* Abreast of Stakeholders needs aligned to the fraud program and actively works with vendors to find solutions/ Fraud Coverage.
* Develops and enhances strategic products to meet the fraud program goals.
* Provides direction and support relative to product design, enhancement, research, pricing/fees, implementation, analysis, reporting and performance. Product Management is an ongoing cycle.
What you will do
* Manage team of fraud business product owners and assigned pieces of the overall product portfolio
* Working with stakeholders identify, evaluate and implement measures to improve product performance, capability and fraud coverage.
* Identify, evaluate and implement opportunities/needs for product enhancement and development.
* Keep up to date on Fraud landscape, industry trends, new fraud technology.
* Develops information materials on product features, benefits, requirements, pricing and services.
* Review product pricing on an annual basis for all assigned products. Make recommendations and implement including disclosure, training, and colleague communication.
* Drive requirements documentation with stakeholders while partnering closely with vendor(s), technology and development teams to implement
Must-Have*
* Minimum 5 years of banking experience required.
* Minimum 5 years of supervisory/managerial experience.
* Minimum 10-15 years of product management
* Minimum 10 years of experience managing medium to large complex projects.
Skills and Knowledge
* Bachelors Degree or equivalent experience.
* Excellent organizational, problem solving, analytical, planning, and scheduling skills.
* Extensive Fraud/business knowledge.
* Excellent verbal and written communication skills, as well as, strong presentation skills.
* Strong leadership and negotiation skills.
* Business Product Owner experience with the ability to concurrently manage product owners, products and timeframes is necessary.
* Excellent verbal and written communication skills necessary to prepare comprehensive reports, make presentations and communicate with all levels of Bank management.
* Proficiency in Excel, Word, and PowerPoint are essential; Access and other advanced programs would be beneficial.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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