Manager, Relationship Associate Business Banking Job Listing at City National Bank in Riverside, CA (Job ID 11242)

Description

MANAGER, RELATIONSHIP ASSOCIATE BUSINESS BANKING WHAT IS THE OPPORTUNITY? Responsible for managing a group of Business Banking Relationship Associates (BBRAs) for an assigned Region. Plans and directs activities of BBRAs to ensure consistent application of responsibilities, adherence to process protocols, and overall management of the business banking workflow. Works closely with other senior leadership colleagues to develop and execute strategies pertaining to supporting clients and colleagues in key workflow areas. Proactively leads colleagues to high level engagement with clients and develops strategies for business banking relationship associates to drive higher levels of performance in handling all areas of client service, operational tasks, and sales consultation. Expert in all aspects of providing exemplary client service and assisting clients and colleagues with any business banking transaction. Actively leads and ensures all business banking relationship associates are meeting deadlines in completing all client requests, works with clients and colleagues to ensure inquiries/issues are resolved, and analyzes client needs for cross-sell opportunities. Provides ongoing consultation and feedback to BBRAs to support their on-going skill development and technical expertise. Ensures accurate and timely responses to client and colleague inquiries to ensure retention of existing profitable clients while meeting all risk standards. Will manage internal sales and risk management activities including recognizing referral/sales opportunities and making appropriate product/service recommendations while always adhering to bank risk standards. Will be capable of opening new accounts, be conversant in most product capabilities and recommendations, and contribute to the branch in meeting sales and service objectives. WHAT WILL YOU DO?

• Leads all business banking relationship associates to ensure exemplary performance in all business banking processes and portfolio management areas. Partners with other CNB leadership colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
• Ensures all colleagues on the Team are operating as a cohesive unit to service client transactions and is responsible for upholding the operational, process, and portfolio integrity of the Business Banking organization as defined by management and bank policy. This colleague understands and is able to execute all functions of the daily processes, including, but not limited to, appropriate cash handling responsibilities, yet is responsible for the colleagues executing within a Team.
• Fully functional in delivering all components related to new accounts, including account maintenance, service requests, and risk management. Responsible for appropriately profiling clients during the new account process and actively identifies cross sell opportunities of CNB products and services.
• Manage sales colleagues to build and maintain branch client relationships. Works with business partners to deliver solutions in order to maintain and grow client relationships. Recognizes and recommends cross-selling opportunities to maximize banking office profitability.
• Interacts in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality client service.
• Ensures that decisions made are consistent with all Bank policies and procedures, as well as applicable regulations, and that the risk associated with those decisions can be effectively managed.
• Maintains collaboration with all Credit, Risk, and sales partners within and across Divisions.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Assists the Regional Business Banking Managers and Business Banking Operations colleagues to ensure exemplary client service and adherence to established policies and procedures.
• Provides assistance as needed in different positions in every area of business banking.
• Can handle more complex issues.
• At this level, colleagues have and are further developing business banking and Division knowledge such as regulations, bank policies and practices.
• Trains and provides guidance to Business Banking Relationship Associates.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 5 years customer service experience required.
• Minimum 2 years of experience in Leadership managing colleagues
• Minimum 2 years of cash handling experience required.

Additional Qualifications

• Working knowledge of Bank operations, policies and procedures and regulatory compliance.
• General knowledge of Bank products and services.
• Good interpersonal, verbal and written communication skills.
• Ability to organize and prioritize work.
• Good problem solving skills.
• Intermediate to advance computer experience (e.g. Microsoft Word, Excel, and Outlook) required.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

 Apply on company website