Operational Risk Business Oversight Program Manager - Banking & Investment Services and Technology & Innovation Job Listing at City National Bank in Newark, DE (Job ID 10859-4)

Description

OPERATIONAL RISK BUSINESS OVERSIGHT PROGRAM MANAGER WHAT IS THE OPPORTUNITY? Operational Risk Management (ORM) is responsible for providing independent and objective oversight of the management of risks arising from City National Bank's business processes, people, systems or external events. The Operational Risk Business Oversight (ORBO) Program Manager is responsible for providing advisory and oversight, with a particular focus on strengthening operational risk management efforts to support decision-making.The ORBO manager will lead a team of risk professionals responsible for performing objective assessment over [Line of Business or Support Function's] operational risk practices to ensure adherence with CNB Operational Risk Framework requirements. The ORBO manager provides practical guidance, functional expertise, strategic direction, and execution rigor by supporting and advising on the implementation of ORM programs and capabilities to effectively manage operational risk exposures manifested by the business and its operations. This position provides an excellent opportunity to strengthen the operational risk management framework, which includes risk identification and assessment; risk measurement; risk controls; and risk monitoring and reporting to improve operational resilience. WHAT WILL YOU DO?

• Support the development of strong risk culture, risk conduct, and risk literacy
• Lead the execution of ORM framework key risk activities, including monitoring compliance with ORM requirements, and objectively assessing the quality and sufficiency of 1LOD risk management activities and the soundness of their outputs. Oversight activities result in reporting, challenge, and escalation to management and governance committees
• Define, implement, and continuously improve an enhanced operating model for 2LOD review and challenge activities which meet Internal Audit and regulatory expectations
• Understand material existing and emerging risks which align with Consumer Group processes to ensure operation within risk appetite and fair representation of the operational risk profile
• Review, challenge, and monitor 1LOD risk appetite and key indicators, and their performance to risk appetite levels
• Review and challenge whether 1LOD strategic priorities sufficiently consider the full spectrum of risks, and whether all risks have been adequately assessed across all strategic priorities
• Provide advisory, oversight, and challenge to 1LOD development and implementation of business processes, procedures, and controls to adhere to operational risk governance requirements
• Review and challenge 1LOD risk acceptances and new business initiatives
• Provide advisory, oversight, and challenge over key operational risk program activities including but not limited to 1LOD output of risk identification assessments and scenario analysis, Risk and Control Self Assessments (RCSA's), Key Risk Indicators (KRI's), material existing and emerging exposures, Operational Risk Events (ORE) reporting, and issue resolution
• Credibly challenge 1LOD risk monitoring and reporting and related protocols, in conjunction with risk type teams, including metric trigger explanations and associated action plans
• Review and challenge 1LOD annual testing and monitoring plans, the adequacy of control management activities and assessment results, and risk mitigation strategies to address gaps in control design or operating effectiveness
• Review and challenge 1LOD issue identification and escalation, including challenge of issue ratings, corrective action plans, due date extensions, and thematic issues in accordance with the CNB Issue Management Policy
• Influence and monitor progress of action plans to improve the risk and control environment arising from risk assessments, risk monitoring, internal and external events, and regulatory exams
• Collaborate with risk oversight teams and subject matter experts to identify critical gaps in CNB responses and remediation plans and present feedback/challenge to management, as necessary
• Contribute to critical governance structures to include senior management risk committees
• Effectively advise, help and support management with an informed and valuable risk and control perspective
• Schedule and assign work to ensure adequate utilization of resources
• Implement and deliver role-based training and development activities to elevate risk and control management activities across CNB
• Foster strong working relationships with 1LOD stakeholders, 2LOD risk type and capability teams, and Internal Audit across disciplines in support of an effective risk management practice and strong control environment
• Stay current on operational risk regulatory rules and changes within the industry
• Leverage a strong peer network and tap the industry to identify leading practices
• Support and facilitate audit and exam activities
• Develop expertise in relevant Royal Bank of Canada (parent) and City National Bank policies and procedures and from time to time, assist in their enhancement
• Build and grow risk talent in the organization through strong supervision, coaching, performance management, and training
• Develop and execute an aligned talent strategy that includes strategic hiring to build a high performing team

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 12 years of experience in a large or mid-tier banking environment
• Minimum 10 years of experience in risk management, operational risk management, compliance, or audit functions in the financial services industry
• Minimum 7 years of related business or product experience
• Minimum 5 years of people leadership experience

Additional Qualifications

• Bachelor's degree or higher and other professional qualifications such as CPA, CIA, etc.
• Deep understanding of three lines of defense risk management structure and requirements
• Understanding of other operational risk programs including 1LOD led programs that have major implications on the enterprise risk profile such as information security, resiliency, privacy, technology, compliance, fraud, business continuity, third party, data, model, and others
• Deep understanding of relevant consumer laws rules and regulations
• Experience being examined by the OCC and CFPB, engaging with and presenting to regulators, as well as on-going relationship management
• Track record of successfully overseeing complex large-scale transformation programs ideally including regulatory remediation programs at peer institutions
• Strong interpersonal, verbal, and written communication skills
• Project management or change initiative leadership experience
• Demonstrated ability to think critically and facilitate change through collaborative effort.
• Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.
• Ability to multitask and prioritize several concurrent initiatives
• Demonstrated ability to think strategically and apply creative solutions
• Demonstrated ability to interact effectively internally and externally at executive management levels
• Talented people leader with a proven record of attracting, retaining, and developing team members
• Additional related education and/or work experience preferred
• Risk Management certification(s)

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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