Operations Team Lead Entertainment Job Listing at City National Bank in Beverly Hills, CA (Job ID 10926)

Description

OPERATIONS TEAM LEAD ENTERTAINMENT WHAT IS THE OPPORTUNITY? Oversee risk related to the operational aspect of client servicing and transaction processing. Measure risk on new business prospects and be first reviewer on all BSA related inquiries. Problem solve risk related issues in collaboration with Account Managers (if necessary) and management to find solutions for clients. Lead team to ensure operational quality control standards are met according to divisional management standards. Conduct meetings with mini teams to go over any new procedures, risk trends and updates. Act as a subject matter expert in operations policies, procedures and applicable regulatory requirements. Create and innovate methods of managing risk by utilizing platforms such as Microsoft Teams, Salesforce and CNB1. WHAT WILL YOU DO?

• Wires: Focus to reduce manual wires across all teams through reach outs, educating clients on available options including online banking, wire tier exceptions and Business Suite. Discuss and review any exceptions to this process before escalating to ROM for approval.
• Fraud: Create and provide fraud guide and timeline for each type of fraud to Account Managers. Manage steps required when fraud is identified for consistency and follow through, including, check fraud, wire fraud, client impersonation, etc.
• Special Project Subject Matter Expert (SME): Act as first option for special project initiatives (PPP, NCino, Manual Wire Initiative, etc.). Complicated tasks such as Business Management Firm acquisitions/transfers, business suite updates, large change requests, etc.
• Training: Create and deliver content/updates for monthly Account Manager meetings. Coordinate with guest SME's to attend meetings and provide details on upcoming/current topics and known issues. Act as initial point of contact for support on all programs such as CNB1, TMOS, IBS Insight, XAA, Salesforce, etc. Create a mentor program for incoming/new Account Managers and existing Account Managers in need of a refresher.
• Morning reports (Large/OD Items): Review daily reports for approvals and risk review and escalate/collect over limit approvals as required. Ensure Overdrafts are reviewed and decisioned for risk review and escalation process in a timely manner.
• Provide feedback on individual and team accomplishments, areas of improvement, and problems to Team Manager and Regional Operations Manager. Participates as a team member in accomplishing objectives.
• Comply with all Bank policies and procedures and ensure adherence to the Bank's regulatory requirements including a thorough understanding of Heightened Standards and the three Lines of Defense.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Minimum 6 years of experience in premier client service, banking operations or relationship management support.
• Minimum 6 years of experience in a banking or financial services environment.
• Minimum 5 years of experience with bank products and services (e.g. deposits, cash management, international, etc.) required

Additional Qualifications

• Bachelor's Degree preferred.
• Strong risk management and operations knowledge.
• Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
• Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
• Excellent analytical skills.
• Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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