311 Agent Job Listing at City of Edmonton in Edmonton, AB (Job ID 52680)

Description

Are you passionate about helping your community? As a 311 Clerk II, you'll be a vital link between Edmonton residents and the services they need, providing real-time support across key municipal areas. Bring your exceptional customer service and multitasking skills to a role where every interaction makes a difference.

What will you do?

• Proudly answers information and service requests from the public on specific municipal in a real time, high volume and fast paced environment ensuring a welcoming and professional experience
• Provides responsive service through 311 access channels including telephone and email by utilizing active listening and probing skills to facilitate a resolution
• Respond to inquiries in writing, applying sound grammar, professionalism, and accuracy
• Apply well-developed problem-solving and technical skills by concurrently using multiple systems to handle inquiries, researching answers across multiple reference business documents, and entering requests for service, comments or complaints for investigation and other purposes
• Enters and retrieves data in customer relationship management and/or work various management systems (approximately 6) for accurate workflow and volume trending
• Keeps informed of policies, regulations and procedures for by utilizing all communication tools to ensure accurate information is relayed and proper processes and procedures are followed
• Keeps up to date on changes and current events by utilizing tools, systems and documentation in place
• Perform other related duties as required