Corporate Communications Manager Job Listing at City of Edmonton in Edmonton, AB (Job ID 50643)

Description

The Corporate Communications Manager is calm when everything around them is roiling. When people are hurting, a system has failed, or public trust is at risk, the Manager can rapidly think through a sensible communications strategy, and lead the team that turns the elements of that strategy into quick, effective and consistent communications materials and messages. The Manager is confident, poised and comfortable briefing and providing communications advice to the City's executive leaders and negotiating approaches to respond to  rapidly-changing situations. 

The Manager is familiar with working in a government environment and understands the legal and reputational obligations of governments to identify an emerging crisis, protect people and property, manage complex risks, restore public services and build corporate reputation. They lead the development of a crisis strategy, help City leaders manage through major crises, and work constructively and professionally with stakeholders and emergency service agencies, often operating at the highest levels of emergency/crisis of their respective organizations. 

What will you do?  

• Develop and implement corporate issues management approaches to address high reputational and relationship risk situations
• Develop and implement issues communications plans
• Review, update and maintain the Corporate Crisis Communications Management master plan
• Ensure effective and robust crisis communications tools and processes are in a constant state of readiness and that staff are well trained
• Prepare and support senior leadership in their response to corporate issues and crisis situations
• Provide leadership to the crisis communications response team when it is assembled during a crisis situation
• Assemble, develop, and lead ad hoc corporate issues communications management delivery teams in response to emergent but not crisis situations
• Accountable for respectful and productive relationships with the media
• Provide expertise on best practices and evolving media landscape
• Accountable for the delivery of the After hours Media Management program, media interview and spokesperson training
• Lead, establish and exemplify the desired corporate and department culture for the unit
• Responsible for leadership of permanent team and temporary resources during crisis activations
• Provide performance coaching, management, training and career development support