Development Compliance Clerk II Job Listing at City of Edmonton in Edmonton, AB (Job ID 51341)

Description

Join the Development Approvals and Inspections Section as a Development  Compliance Clerk II! Reporting to the Program Manager of Development Compliance, you will provide dedicated administrative support to the Development Compliance & Inquiries unit in the Development Services Branch. This role is responsible for a variety of operations and logistics support that is critical to the effective functioning of inspections and compliance teams - including the intake, prioritization, scheduling, and deployment of inspections and enforcement resources, preparation of regulatory documentation, maintenance of critical operating procedures, and acting as the first point of contact to all internal and external inquiries and complaints to the Unit. 

What will you do?

• Intake Zoning Bylaw complaints, and prioritize and schedule inspections and compliance resources - including generating and distributing efficient inspection routes to inspectors
• Compile and maintain inspections and compliance data from officers and their files, including generating performance reporting and updating job entries and citizen correspondence in POSSE and/or CRM and other enterprise systems used for organizing the unit's inspections and compliance workflow
• Act as the first point of contact and provide excellent customer experience for internal and external inquiries - including arranging for collection and collation of witness statements, writing and distributing correspondence to the public, and tracking and organizing Council communications
• Order and coordinate technology, operational equipment, and personal protective equipment required by inspectors and technical and support staff
• Schedule meetings, book rooms, create agendas, take minutes and keep the team on track with their identified work priorities
• Administer and continuously improve the Unit's physical and electronic filing and records management systems, ensuring document management, retention, disposition, and distribution adheres to FOIP and corporate records management protocols
• Draft, format, and proofread documents for signatures or approvals, including letters, warnings, violation orders, memos, Council reports, and their attachments
• Coordinate with a group of Clerks across the Section and Branch to improve and streamline administrative and customer service approaches and processes
• Support recruitment, including corresponding with candidates to schedule interviews, compiling recruitment packages for hiring panels, and preparing interview rooms and assessments
• Lead the regular refresh of the Unit's training materials, standard operating procedures, web content, and 311 scripts
• Perform other related duties as required