Description
Play a pivotal role in the upcoming 2025 Edmonton Election!
The Edmonton Election is a large-scale, complex, highly legislated civic project that is held every four years, featuring tight timelines and a broad range of stakeholders. It is a project that requires agility, precision, and dedication, offering a unique opportunity to contribute to a process that enables Edmontonians to vote for Mayor and Council and Edmonton Public School Board or Edmonton Catholic School Division trustees.
Reporting to the Election Talent Acquisition Consultant, you will act as the first point of contact and handle a large volume of calls, resolving issues and answering questions related to the application process, voting station assignments, training schedules, technical difficulties, and attendance. You will also manage and respond to election worker recruitment and training emails. Your success will hinge on your ability to approach each interaction with a strong customer service and problem-solving focus, ensuring every individual feels supported.
What will you do?
- Act as primary point of contact for a high volume of phone and email inquiries
- Support Election Recruitment Specialist by following up on missing applicant information, unsigned offers and unscheduled training
- Assist training team with training room setup, track completions, manage enrollments and waitlists, and follow up on incomplete training
- Manage recruitment and training inbox, ensuring all inquiries are addressed promptly and effectively
- Provide support and resolve user issues within the Election Logistics Management System (ELMS), escalating complex problems as necessary
- Post-election, respond to pay-related inquiries from election workers, providing clear explanations and support for payroll administration, including verifying hours and resolving discrepancies
- Perform administrative duties and other related duties as required
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