Emergency Communications Officer Job Listing at City of Edmonton in Edmonton, AB (Job ID 49649)

Description

**This posting is for a variety of Permanent Full-time, Temporary Full-time and Casual On-going positions. It will remain open for recruitment indefinitely **

The Emergency Communications and Operations Management Branch (ECOMB) is seeking applications for Permanent Full-time, Temporary Full-time, Permanent Part Time, Temporary Part Time and Casual On-going Emergency Communications Officer positions. These positions are critical to operational policing. The major responsibilities of this position include:

• Working rotating shifts up to 12 hours in length, days and nights, 24/7, 365 days a year.
• Once fully trained, Emergency Communication Officers will rotate between three distinctive roles: 1) Answering/triaging 9-1-1 calls, 2) Call evaluation of police emergency and non-emergency calls, and 3) Dispatch of police and specialized units.  
• 9-1-1 call answer duties include operating standard and TTY (Teletype) telephone systems, using Computer Aided Dispatch (CAD) software, triaging calls to the appropriate emergency response agency, and other duties as assigned.
• Call Evaluation duties include evaluating telephone calls received on the Police Emergency and the Police Non-Emergency lines to determine the appropriate level, if any, of police response, prioritizing those events and determining response criteria, answering 9-1-1 overflow calls, providing information to the general public on police-related matters, answering the ‘police-only' evaluator line to provide information and assistance to Edmonton Police employees, evaluating digital/online non-emergency reports, triaging telephone and electronic requests for assistance from partner agencies, and other duties as assigned. 
• Dispatch duties include dispatching calls for service to police officers, verifying information and broadcasting public safety alerts using the Alberta First Responders Radio Communications System (AFRRCS), status keeping and monitoring the safety of operational police officers and other specialized units, providing other operational support and other duties as assigned. 
• In all three roles, Emergency Communications Officers will operate a variety of computer, telephone and radio systems and will be expected to manage critical emergency calls for service while providing excellent customer service to internal and external clients. Emergency Communications Officers also assist with training new employees and participate in ongoing quality assurance reviews and professional development. Emergency Communications Officers must operate within the Alberta 9-1-1 Standards and Edmonton Police Service policy and procedures.