Description
The Infill Infrastructure Fund Coordinator position sits within the Urban Growth Unit, and reports to the Senior Engineer, Growth Planning. This position is responsible for supporting the delivery of the Infill Infrastructure Fund (IIF). The IIF enables the distribution of funding for eligible off-site infrastructure improvements required by multi-unit housing developments (both market and affordable housing). The Fund Coordinator will guide application intake, processing and communication with applicants. The IIF contributes to The City Plan's Big City Moves, particularly Rebuildable City and Inclusive and Compassionate.
Strong communication and organization skills, a customer service-orientation, the ability to work effectively with a diverse group of sophisticated and well-informed internal and external stakeholders (land developers and builders, engineering consultants, and the City's planning, engineering, finance and department strategy teams), and the ability to coordinate several projects at one time are critical to being successful in the position. In addition, an excellent understanding of the City's land development processes, especially in an infill setting, is required to effectively administer the IIF. The successful applicant will be required to explain funding decisions that will have significant impacts on project feasibility to developers and builders.
What will you do?
- Act as the primary point of contact and resource for interested parties seeking funding from the Infill Infrastructure Fund
- Provide detailed guidance and assistance to applicants throughout the application process, ensuring clarity on eligibility criteria, documentation requirements, and submission deadlines and help applicants navigate the fund process and requirements
- Offer a customer service oriented mindset and proactive support to applicants, while protecting the City's interests regarding appropriate use of funding. This may include the use of conflict resolution techniques
- Execute project check-ins proactively with applicants accepted into the IIF (prior to milestones being reached), answer inquiries, address concerns, and provide technical assistance related to fund guidelines and project feasibility throughout the duration of the project
- Execute the intake and review process of funding applications, enabling completeness, accuracy, and adherence to fund requirements
- Coordinate with internal review teams, including EPCOR, to facilitate timely and thorough evaluation of applications
- Communicate application status updates and feedback internally and externally, fostering transparency and trust in the funding process
- Apply strategic acumen and strong knowledge of City land development to refine processes and procedures within the IIF to improve program delivery and customer experience
- Find creative solutions to challenges applicants may face in meeting the milestones required by the IIF
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