Description
The City of Edmonton is seeking a strategic and experienced leader to fill the role of Manager, Systems Processing & Support Services (SPSS). Reporting to the Director of Contract Strategy & Systems Solutions, you will oversee all system processing and support functions, including critical procurement, contract management, and Procure to Pay (P2P) systems for the City of Edmonton, Edmonton Police Services (EPS), and Edmonton Public Libraries (EPL).
This high-impact role is accountable for maintaining workspaces for a substantial volume of active contracts and supporting a large group of unique purchasers managing a high volume of annual purchase orders and significant annual spend across numerous suppliers. You will lead two dynamic teams, focusing on strategic planning, resource allocation, performance management, and fostering a positive, goal-aligned work culture. A key function of this role is providing strategic advice on escalated supplier performance issues and planning for organizational contingencies to ensure seamless contract and supplier management across multiple entities.
What will you do?
Manage direct reports, including hiring, delegation, performance management, resource allocation, and addressing escalated disciplinary actions
Oversee overall team performance against key performance indicators (KPIs), identify operational inefficiencies, and implement improvements
Maintain necessary personnel, budget, and technical resources to support business objectives and foster employee skill development
Translate Corporate and Branch visions and priorities into actionable team-level items, ensuring alignment of structure, process, and culture
Plan for and create mitigation strategies for significant contingencies, such as labour disruptions or system impacts
Ensure seamless contract management, supplier management, and purchasing operations across the City, Edmonton Police Service (EPS), and Edmonton Public Libraries (EPL)
Provide strategic advice and direction on escalated supplier performance management activities, including reviewing probation/suspension requests
Drive requirements for system updates (e.g., Council mandates), prioritize usability enhancements, and lead conversations to implement P2P process improvements (e.g., Ariba configurations and automation)
Cultivate a culture of continuous improvement within the unit, promoting ongoing learning, innovation, and process optimization
Cultivate strong, collaborative relationships with internal and external partners and facilitate change management for process and system improvements
Guide and train team members on reporting tools, analytics, best practices, and knowledge transfer to drive staff continuous improvement
Develop and implement structured measures to assist teams in effectively transitioning to and applying new policies, directives, and procedures
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