Paratransit Client Services Planner Job Listing at City of Edmonton in Edmonton, AB (Job ID 52615)

Description

Are you passionate about making a tangible difference in the lives of Edmontonians? Do you thrive on analyzing data to improve customer experiences and champion accessible transit solutions? The City of Edmonton is seeking a dedicated and analytical individual to join our Edmonton Transit Service (ETS) team as a Paratransit Client Services Planner. This is an exciting opportunity to contribute to a vital service that provides safe, reliable, and customer-focused door-to-door shared ride services for those who are unable to use conventional transit. We're looking for someone who can adapt to evolving technology, work independently, and collaborate effectively to enhance DATS (Dedicated Accessible Transit Service) operations and client satisfaction.

What will you do?:

• Conduct in-depth analysis of paratransit customer service data, including trip booking trends, client policy adherence, and usage of accessibility tools
• Generate comprehensive reports and provide recommendations to enhance customer service, communication, and marketing strategies for DATS
• Develop and implement effective internal and external marketing and communication tools, ensuring they are inclusive and accessible
• Support ongoing and new communication campaigns to raise awareness of DATS policies, procedures, and standards
• Assist in creating specific communication materials such as the DATS Newsletter, User Guide, brochures, presentations, and online content
• Help support data and evidence-based decision-making for new projects and initiatives within the client services area
• Attend internal and external stakeholder meetings to stay informed about changing trends in accessible transit and customer service technologies
• Explore and recommend new technologies for analytics and reporting to improve operational efficiency
• Collaborate with other DATS area analysts and team leads on decisions impacting client services, such as scheduling teams and project timelines
• Provide advice and recommendations on policy and procedure changes based on data analysis and industry trends