Program Administrative Support - Fort Edmonton Park Job Listing at City of Edmonton in Edmonton, AB (Job ID 54936)

Description

Join the Community Recreation and Culture team and help bring history to life! We are looking for dedicated individuals to provide vital administrative support to our Heritage Experiences Education unit. In this role, you will be the first point of contact for the community, helping visitors navigate educational programs, Indigenous programming, and special event bookings. If you are a customer service professional with a passion for organization and community engagement, we want to hear from you!

As a Program Administrative Support Clerk, you will play a central role in connecting the public with the diverse programs offered at Fort Edmonton Park. You will be responsible for managing reservation requests, consulting with customers to recommend programs that meet their specific interests and age groups, and ensuring all booking details are communicated clearly to the delivery staff. Beyond reservations, you will handle essential administrative tasks such as processing payments, resolving account inquiries, and managing program waitlists. This position requires a balance of high-volume public interaction and detail-oriented data management to ensure a seamless experience for all visitors. You will work collaboratively with internal teams to maintain accurate program calendars and resource materials. Ultimately, your work ensures that our educational and recreational programs remain accessible and well-organized for the entire community.

What will you do?

• Receive and respond to reservation requests from the public via telephone and online queries in a timely manner
• Consult with customers to recommend programs, venues, and activities suited to their specific needs and interests
• Complete bookings for educational programs, Indigenous programs, and birthday parties using RAMS/Intelli systems
• Process client payments, resolve accounts receivable (A/R) inquiries, and track overdue accounts
• Manage program waitlists, cancellations, and seasonal participant evaluations
• Coordinate with staff colleagues to communicate booking needs and establish timelines for collaborative tasks
• Maintain and update resource materials, program calendars, venue availability, and staff availability lists
• Collect data and prepare statistical reports while ensuring the website and 311 scripting remain accurate
• Other related duties as required

Qualifications

• Completion of the twelfth (12th) school grade or an appropriate certificate program from an approved business school or college
• A minimum of two (2) years of experience working with the general public, tour groups, children, or other program users

Assets: 

• Experience using reservation or booking software such as RAMS or Intelli
• Previous experience in a municipal or heritage park setting
• Experience handling accounts receivable and basic financial processing

Skills required for success:

• Exceptional Customer Service: Proven ability to meet and deal effectively with the public and community partners
• Technical Proficiency: Strong efficiency in Google Suite and general computer applications
• Administrative Excellence: Knowledge of common office practices, record maintenance, and report preparation
• Decision Making: Ability to make independent decisions within the framework of established policies and procedures
• Communication: Strong interpersonal skills to collaborate with internal team members and share information effectively
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• Due to the nature of this work, this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• This role works in both indoor and outdoor settings
• You may be frequently exposed to common plant allergens and livestock
• You may encounter various environmental conditions such as dust, heat, or cold extremes depending on the season
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs, expectations and emotional states

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position

Hours of Work:  40 hours per week

Salary Range: $25.174 - $31.256 (Hourly)

Recruitment Consultant: PG/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Word/Data Pro Clerk II - 8hrs
Posting Date: Mar 31, 2026
Closing Date: Apr 14, 2026 11:59:00 PM (MST)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Fort Edmonton Park, 7000 - 143 St (Fox Dr & Whitemud Dr) Edmonton T5J 2R7

 Apply on company website