Systems Support Services Lead Job Listing at City of Edmonton in Edmonton, AB (Job ID 53152)

Description

We're seeking a Systems Support Services Lead to drive the strategic direction and optimal use of the City's purchasing system. Reporting to the Manager of Systems Processing & Support Services, you'll provide expert guidance to over 2,000 internal users and 3,500 suppliers.

This role is for a proactive leader who can translate strategic goals into actionable initiatives, using data to identify trends and implement solutions. You will be instrumental in developing policies, leading training, and ensuring compliance across a system that handles over $2B in annual spending. If you're passionate about leading teams and leveraging technology to maximize efficiency and mitigate risk, we encourage you to apply.

What will you do?

• Working in collaboration with the Manager, Systems Processing & Support Services for leadership duties of Systems Processing staff reporting to the position including but not limited to hiring, work assignments, delegation, and performance management/documentation
• Lead the strategic development of a highly skilled and adaptive Systems Support Services team, anticipating future system and user needs and implementing proactive talent development and succession planning initiatives
• Accountable to ensure the team is aware of the areas of staff and supplier knowledge gaps and work with them on corrective actions such as updates to training
• Regularly meet as a team and individually to monitor staff's workload, engagement, and performance and implement corrective actions plans as necessary
• Provide leadership, development, coaching, performance evaluation, and feedback to staff while proactively communicating and escalating to the Manager, Systems Processing & Support Services where needed
• Lead the design and delivery of advanced, data-driven training curricula for staff and key internal/external partners, ensuring comprehensive understanding and optimal utilization of system capabilities and new functionalities, thereby influencing best practices across the organization
• Provide reporting on teams performance measures against targets set by the Manager, Systems Processing & Support Services
• Develop and implement sophisticated analytical models and dashboards to monitor system adoption, user proficiency, supplier engagement, and compliance trends, providing actionable insights for strategic intervention and continuous improvement
• Ensure team's effectiveness through measurement against key performance indicators
• Lead the design and implementation of advanced quality assurance frameworks for system support and supplier enablement, leveraging lessons learned and data analytics to drive systemic improvements and mitigate risks
• Proactively complete and participate in analysis and research of the broader market research, industry trends, patterns and recurrences to ensure the City is utilizing best practises
• Lead the strategic integration of industry best practices and emerging technologies into the City's systems support framework, ensuring the continuous evolution and competitiveness of procurement and contract management functions
• Work in conjunction with Technology and Integration team to implement system updates
• Lead cross-functional initiatives with Technology and Integration to define system requirements, evaluate new solutions, and manage the implementation of major system enhancements, serving as a key business lead for technical projects impacting contract and purchasing systems
• Other related responsibilities