Transit Scheduling Assistant Job Listing at City of Edmonton in Edmonton, AB (Job ID 55136)

Description

As a Scheduling Assistant, you will play a vital role in ensuring our transit network runs smoothly by supporting the technical preparation of route schedules. You will be a key contributor to the five annual major sign-ups that define our service, helping to coordinate the essential data that keeps our city moving. This is an opportunity to use your operational transit knowledge to solve complex scheduling challenges and improve the experience for both our operators and the public. If you are passionate about transit logistics and community service, we want to hear from you.

The Scheduling Assistant provides essential support to Schedulers and Shift Designers in the daily creation and maintenance of transit schedules. Your primary focus will be managing sign-up related tasks, including the production of schedules, maps, and running boards. You will investigate and resolve service concerns reported through the CACTIS system and coordinate specialized school schedules with community partners. Additionally, you will take an active role in the field by coordinating route testing and schedule adherence checks to ensure operational standards are met. This position requires a balance of independent technical work, data analysis, and frequent collaboration with internal teams like Dispatch, Training, and Planning. Your work directly impacts the accuracy of information provided to transit staff and the reliability of service for everyone in Edmonton.

What will you do?

• Maintain and update sign-up related items such as schedules, maps, running boards, and service change reports
• Investigate and respond to customer concerns within the CACTIS program, providing detailed written or verbal resolutions
• Coordinate school-specific schedules by gathering information on Professional Development days and early dismissals from school boards
• Perform ad-hoc updates to scheduling applications like HASTUS and Transit Master to reflect trip additions or cancellations
• Coordinate and conduct route testing to establish travel times and identify operational constraints like narrow roads or parking issues
• Collaborate with internal collaborators in Dispatch, Training, and Fleet to ensure resources are available for field testing
• Generate monthly statistics and Key Performance Indicators (KPIs) for internal leadership and external organizations like the Canadian Urban Transit Association
• Create and distribute running board rack labels and service change notices to ensure operational readiness

Qualifications

• Completion of Grade 12
• A minimum of three (3) years of experience as a Transit Operator (not limited to ETS)
• Experience in any of the following areas: Dispatch, Scheduling, Transit Training (Instructor), Operations (Inspector) and Charters / Park & Ride

Assets:

• Experience working with HASTUS and ETDS software
• Knowledge of transit scheduling techniques and application
• Knowledge of or familiarity with existing ETS bus routes

Skills required for success:

• Excellent computer skills with the ability to analyze, interpret, and manage complex data
• Proficiency in various software packages including HASTUS, Microsoft Office Suite & Google Applications with the ability to learn new software quickly
• Strong organizational, problem-solving and time-management skills to handle multiple demands and competing priorities
• Highly developed communication skills (written and oral) for responding to customer concerns and collaborating with teams
• Strong analytical skills to analyze issues, determine the root-cause, and recommend practical solutions
• Ability to collaborate effectively with internal and external stakeholders
• Ability to work independently, with minimal supervision
• Knowledge of the ATU 569 collective agreement and policies related to transit schedules
• Knowledge of transit routes and factors impacting their efficiency
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Possession of, or the ability to obtain, a valid Class 2 Alberta Driver's License
• Must be able to qualify for and maintain a City of Edmonton driving permit
• Requirement to drive a Transit bus during route testing and field assignments

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position

Applicants from this posting maybe considered for future vacancies in this department.

Hours of Work: 37.5 hours per week

Salary Range: $47.922 (Hourly); $93,807.320 (Annually)

Recruitment Consultant: AG/SO

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

IND123

Classification Title: Scheduling Assistant
Posting Date: May 01, 2026
Closing Date: May 15, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: ATU 569
Department: City Operations
Work Location(s): 15th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4

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