Transit Security Dispatcher Job Listing at City of Edmonton in Edmonton, AB (Job ID 54355)

Description

The Edmonton Transit Service (ETS), in collaboration with community partners, takes a multilayered approach to safety and security and is committed to the safety of patrons and City staff. Reporting directly to the ETS Security Supervisor in the 24/7 ETS Control Centre, the Transit Security Dispatcher is a safety critical position and first point of contact to citizens, staff, public and security services.

What will you do?

• Receive all requests for service, complaints and concerns via Transit Watch or radio in a courteous and professional manner
• Provide information and direction to non-emergency callers and resolve difficult and sensitive public inquiries and complaints
• Evaluate the priority of security incidents and initiate ETS response; determine the nature and location of the incident and extract vital information regarding the circumstances of the incident or complaint
• Provide consistent, effective and prompt communication services to the Safety and Security Division of ETS
• Notify Police, Fire and Ambulance for criminal events or life safety emergencies
• Coordinate with LRT and Surface Control to dispatch security personnel to calls for service throughout the ETS operating area; communicate with security guards, peace officers and emergency first responders via radio and telephone
• Intermittently monitor and conduct proactive virtual patrols using the ETS Closed Circuit Television System (CCTV)
• Control door and facility access for all ETS facilities and washrooms using BMS/C-cure
• Use the Public Address System to conduct real time voice announcements to keep patrons informed on changes/delays in service and provide direction in the event of an emergency
• Record Mains vault tracking, weekly PA system and Help Phone Inspections, and submits work orders where required
• Record and report system failures and contact the appropriate resource for resolution
• Conduct notification system checks documenting deficiencies to the attention of the Superintendent
• Provide Special Event and Fair Blitz support
• Other related duties as required