Word/Data Processing Clerk III - Lead Scheduler - Emergency Communications Centre (ECC) Job Listing at City of Edmonton in Edmonton, AB (Job ID 52450)

Description

The Operational Support Clerk is responsible for providing administrative support for the Emergency Communications Centre (ECC), including shift scheduling and CARM data entry, and other administrative tasks as needed.

• Hold the primary responsibility for the ECC shift schedule and related CARM maintenance as the ECC Lead Scheduler. 
• Assign resources including overtime and required hours.
• Delegate work to other admin staff/schedulers as required.  
• Provide guidance and training to other clerks/employees about maintaining and updating the schedule and CARM.
• Updating template formulas in excel as staffing needs change
• Responsible for assigning squad shift patterns to ensure equitable squad coverage/squad strength. 
• Direct liaison with CARM team to ensure position movements are done accurately and timely.
• Create and update daily shift schedules for the Emergency Communications Centre (ECC) with call ins and ensure that all positions are covered according to minimum staffing.
• Send out Overtime requests when directed, monitor scheduling email inbox and scheduling software and update supervisors with staffing changes.
• CARM data entry for all day-to-day shift schedule changes.
• Create the base shift schedule.
• Other related administrative duties as required.