Patient Access Specialist-Scheduling-Radiology Job Listing at CRMC in Crosby, MN (Job ID cuyuna-11344-7388)

Description

• POSITION SUMMARY
  • Responsible for accurately scheduling a variety of procedures including MRIs, CT scans, fluoroscopy, nuclear medicine, PET scans, mammograms, ultrasounds, bone density and general x-rays. Obtaining/verify patient information, appropriate documentation, and serve as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
• POSITION QUALIFICATIONS
  • Education and Experience:
    • Prefer High School Diploma or equivalent.  Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility.   Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
  • License/Certificates:
    • N/A
  • Special Skills and Aptitudes:
    • Effective Interpersonal relationships skills including good listening and communication skills.
    • Ability to handle confidential information discreetly and appropriately.
    • Ability to adapt resources to meet the needs of the situation.
    • Exercise good judgment, flexibility, creativity and insight to problem solving.
    • Adjust to stressful situations with confidence and good judgment.
    • General knowledge of insurance/insurance verification and/or medical necessity.
    • Basic knowledge of medical terminology.
    • Excellent customer service and telephone etiquette.
    • Ability to work independently.
    • Ability to multi-task.
    • High quality customer service. 
• ESSENTIAL RESPONSIBILITIES
  • Scheduling and Documentation
    • Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.
    • Inform and instruct patients on procedure/appointment preparation.
    • Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
    • Process physician orders as requested.
    • Timely monitor and address all work queues and tasks that need to be completed.
    • Provide clerical support for the department, providers and staff.
  • Communication/Customer Service
    • Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
    • Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
    • Participate as requires in continuous improvement activities to enhance the quality of patient care.
    • Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.
    • Demonstrate Standards of Excellence when other duties are assigned.