CRM Development & Reporting Analyst, Lead Job Listing at DePaul University in Chicago, IL (Job ID 1268)

Description

The Highlights:

As the Lead CRM Systems Development and Reporting Analyst, you will be a crucial member of our Admission Systems and Operations team. You will be responsible for providing high-level technical and development support to aid in workflow/process development, communications, database structure, and other critical systems functions. In addition, you will serve as a report builder and data analyst to support Enrollment Management's admissions data, analytics, marketing, and reporting needs. This role is perfect for someone who loves diving deep into data and finding innovative solutions to optimize our CRM systems.

 

What You'll Do:

• Serve as a developer on complex, highly-technical projects within the CRM. Code and implement business processes to meet shifting business needs/priorities as communicated by members of the Admission Systems and Operations team and other university partners to ensure reliable and efficient business processes are in place. This will include database configuration work and back-end and front-facing portal development and maintenance.
• Conduct necessary reporting and process audits to ensure reporting integrity, and represent the interests of Admission Systems and Operations in data/reporting planning and stewardship with other University's offices and stakeholders (Financial Aid, University Registrar, Institutional Reporting, Information Technology, etc.). Manage report requests from campus partners utilizing SQL, Tableau, and CRM functionality.
• Create, maintain and audit data feeds and integrations connected to SIS and external systems. 
• Provide in-house technical support and training to other members of the Admissions Systems and Operations team. Consult with other internal and external technical users (IT Department, Marketing Science Group, consultants, etc.) on cross-system development work. 
• Potential to oversee FT staff depending on departmental needs.

 

What You'll Need:

• Bachelor's degree required, preferably in computer science, data science, analytics, or other related technical field, or clearly demonstrated equivalent knowledge and on-the-job experience. Advanced degree in related technical field desirable.
• 5+ years of work experience focusing on full-stack development or related projects
• Demonstrated experience with and knowledge of relational databases, cloud-based infrastructure, web development and related programming/scripting/markup languages (SQL, CSS, HTML, DotLiquid, .Net, JavaScript, JQuery, etc.)
• Experience with Technolutions Slate and Tableau preferred.
• Ability to develop data visualizations using industry standard methods.
• Ability to programmatically manipulate and cleanse data.
• Comfort in handling inbound data from feeds as well as preparing data for outbound feeds and integrations.
• Working experience with structured data formats including but not limited to JSON, XML, and YAML.
• Demonstrated planning, organizational, problem-solving and decision-making skills.

Perks:

• Working for a stable and well-known University that values diversity and inclusion.
• Top choice medical, dental, and vision benefits.
• Retirement plan matching contribution of 10%.
• Tuition waivers for employees and dependents.
• Generous paid time off, sick time, holidays, floating holidays, and more!
• Full-Time Benefits

 

For consideration, please include a resume and cover letter.

Diversity and Inclusion Statement:
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check:

Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Mandated Reporting of Child Abuse & Neglect:

Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:

Illinois Department of Children & Family Services (DCFS)  
Illinois Abused and Neglected Child Reporting Act  

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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