Overnight - NOC Concierge - 11pm-7am - Thurs-Sat - $24-$26 Job Listing at Discovery Management Group in Los Angeles, CA (Job ID 998335)

Description

At our luxury senior living community, the Night Concierge serves as the trusted overnight presence and the face of safety, service, and hospitality. This role is far more than a traditional front desk position — it is a critical part of ensuring residents feel secure, welcomed, and cared for throughout the night.

As the primary point of contact during overnight hours, the Night Concierge provides discreet, attentive service while maintaining vigilant oversight of the community. This includes monitoring building access, supporting resident needs, coordinating with security and emergency services when necessary, and upholding the calm, refined environment expected in a high-end residential setting.

The ideal candidate brings a balance of warmth and professionalism, strong situational awareness, and a hospitality-driven mindset. They understand that even during quiet overnight hours, every interaction matters — whether assisting a resident returning late, welcoming an expected guest, or responding promptly to an urgent situation.

This position is well-suited for individuals who take pride in creating a safe, dignified, and service-oriented environment, and who thrive in roles that combine customer service, responsibility, and independent judgment.

About Discovery Management Group 

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. 

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.  

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V