Independent Living Director of Resident Services Job Listing at Discovery Senior Living in San Antonio, TX (Job ID 917124)

Description

About Discovery Management Group 

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide. 

Discovery Village at Dominion is hiring a Director of Resident Services for its Independent Living community.  

Responsibilities

• Makes all residents, whether new move-ins or those who are already established, feel at home and lets them know there is someone who can and will help them with any queries or problems they may have with a focus and goal on Resident retention.
• Identifies residents with particular physical or mental needs and recommends necessary services. Follows up with visits and phone calls until situation is resolved or improved.
• Tracks resident hospitalization and emergency room visits and makes routine hospital/rehab visits to coordinate services upon return.
• Coordinates resident follow-up care, with discharge planner to facilitate timely and safe return to the community.
• Participates in coordination of services with Community wellness providers and home health agency provider.
• Oversees Resident Ambassador Program.
• Acts as liaison between IL and AL. Attends staff meetings of both communities as deemed necessary; assists in the transition of residents from the Independent to the Assisted Living Community.
• Manages all parking for new residents (both golf and car parking) to ensure revenue is tracked and organized and all payments are being received.
• Maintains awareness of ill and/or depressed residents. Visits personally and by phone.
• Maintains a “At Risk” of residents who may need monitoring for physical and/or emotional problems.
• Attends Hospitality Committee meetings; purchases welcome gift supplies, etc.
• Makes name plates for apartment doors.
• Makes arrangements to provide complimentary boxed lunches for new arrivals.
• Attends monthly Birthday/Anniversary resident parties and Newcomers Wine and Cheese reception.
• Maintains a Resident Profile database.
• Advises residents of community resources and professional services.
• Maintains a high visibility in the community by mingling with the residents at meal times, during social events and monthly resident meetings.
• Ensures that all resident concerns and problems are relayed to the proper department and follow up to ensure finalization.
• Obtains resident's permission to film apartments for promotions, etc. by having them sign Model Release form.
• Initiates correspondence or projects regarding resident issues or attends meetings, as requested by the Executive Director.
• Other duties as assigned.

Qualifications

• High School degree or equivalent is required.
• Either sales or operations background is preferred.
• Prior experience with seniors required. 
• Hospitality and Customer Service experience are preferred. 

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. 

EOE D/V