Senior Living Hospitality Manager Job Listing at Discovery Senior Living in Fort Myers, FL (Job ID 868903)

Description

About Discovery Senior Living

Discovery Senior Living ranks prominently among the 5 largestsenior housing providers in the US, and is nationally renowned for designing,developing, marketing, and operating a multi-brand portfolio of upscale, luxurysenior-living communities.  With over 250 communities in nearly 40states, and 15,000 dedicated employees, Discovery Senior Living, with multiplenational brands, is one the largest and fastest growing senior living companiesin the United States. Recognized as a Great Place to Work, Discovery continuesits rapid growth trajectory to lead the industry in providing desirablecommunities and exceptional lifestyle and value for our residents all whileretaining our family-first culture. We're a 30-year-old innovative company witha rich history of delivering exceptional service and quality care in desirable,enriching residential environments.

Discovery Senior Living is looking for a Hospitality Manager to join our community Discovery Village at The Forum IL.

The Hospitality Manager, in collaboration with the Executive Chef, is responsible for the overall management and oversight of culinary strategies, initiatives and daily culinary activities. The Hospitality Manager will partner with the Executive Chef and Executive Director to create experiences that positively impact resident satisfaction and support the company's mission to deliver hospitality excellence to the community residents.

The Hospitality Manager will develop, communicate, and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture and the dining experience. This position will work closely to support various community teams including operations, culinary, human resources, and celebrations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

• Supports the operational and culinary teams with strategies to drive hospitality excellence.
• Initiates customer satisfaction surveys and focus groups to gauge the community's hospitality in the dining venues.
• Analyzes point of sale data and develops action plans based on facts to improve quality of service.
• Manages the pre-meal experience with Executive Chef and service staff.
• Works with Executive Director and Executive Chef to provide regular hospitality training to front of the house team members.
• Builds and maintains strong relationships with community residents.
• Identifies improvement opportunities by staying current on food and beverage trends.
• Provide memorable experiences for residents and their guests.
• Build an inviting dining program where every day is a celebration.
• Creates an atmosphere where residents feel a sense of belonging and friendship, and where incredible amenities are the expectation, not the exception.
• Responsibly manage and supervise all culinary front of the house staff including scheduling, assignment, direction, performance review, and corrective action consistent with company policy.
• Interview, hire and train staff for culinary and front of the house positions.  May assist with interviews for back of the house positions as well.
• Responsible for front of the house labor budget and inventory.
• Assist in planning, preparation, and execution of special events, banquets, and theme meals.
• Establishes beverage program and seasonal specials.
• Purchases alcoholic and non-alcoholic beverages.
• Maintains a positive working relationship with staff, residents, and culinary team.
• Works in conjunction with community leadership regarding attendance and staffing to achieve maximum results.

• Work with the Executive Director, Executive Chef and community Department Heads to obtain and maintain department customer satisfaction and department of health survey levels at or above designated scores.
• In collaboration with the Executive Chef, ensures that the front of house and back of house staff work closely together to deliver a food product that exceeds the residents' and/or guest's expectations.
• In collaboration with the Executive Chef, works with BOH & FOH staff to ensure that they have a clear understanding of how to provide outstanding customer service.
• Work closely with Marketing and Activities personnel to ensure all resident special needs are met as well as to coordinate planning of unique events.
• In unison with the Executive Chef and Executive Director, meet regularly with residents and family members to confirm that high satisfaction levels are being delivered.
• Advise community leadership of any concerns regarding residents.

• Assist Kitchen and Restaurant staff with back and front of the house operations as needed. This includes the ability to work all stations in the kitchen and/or dining room if needed.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees in the Dining Room (front of the house). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High school diploma or equivalent.
• Three (3) years previous experience in fine dining.
• Two (2) years supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline and counseling.
• State/Federal Food Handling and Sanitation certificate.

Knowledge, Skills and Abilities:

• Language Ability:
• Mathematical Skills:
• Cognitive Demands:
• Computer Skills:
• Competencies:

• Ability to communicate effectively in writing and verbally speaking the primary language of the residents.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet.

• Consummate people skills. Exhibits talent at interacting effectively with all types of people and responds to resident needs timely.

• Proficient organizational skills and ability to meet deadlines.
• Expert problem-solver.
• Must have the ability to work in a fast paced environment.
• Can define own role, take on responsibilities, and manage priorities with minimal guidance.

• Supports organization's goals and values. Balances team and individual responsibilities.
• Ability to work a flexible schedule.