DATA CENTER OPS TEAM LEAD Job Listing at Dollar General in Goodlettsville, TN (Job ID 2025-342587)

Description

Company Overview:

Responsible for scheduling and ensuring the successful completion of daily tasks in data center computer operations including escalated support and second level or after-hours oversight. Assist in the training and supervision of data center operations technicians, which includes general supervision of staff.

Duties & Responsibilities: What major responsibilities does this position have and what percentage of time is spent on completing them? (Typically 5 – 7)

• Monitor multiple systems and submit batch jobs, perform daily backups, and process email and phone requests (ex: special access to a specific system for project). 25%
• Manage exceptions to run logs; process exceptions with minimal supervision. 15%
• Troubleshoot and assist in resolution of problems such as equipment failure and systems problems. 15%
• Oversee and train data center operations technician on the shift, which includes general supervision of staff. 25%
• Transition to the next shift efficiently; clearly communicate all open issues and status of normal operations. Create shift schedule and ensure that shift is adequately staffed at all times. 10%
• May participate in interviewing of data center operations technician candidates. 5%
• Assist computer operations manager with problem resolution and improvement initiatives. 5%

Knowledge, Skills and Abilities (KSAs): What KSAs are required to perform this job?

• Excellent organizational skills.
• Excellent oral and written communication skills.
• Experience in scheduling batch jobs and tape management.
• Knowledge of hardware configurations.
• Knowledge of AS/400, UNIX, Linux, and Microsoft commands.
• Experience in training entry-level computer operators.

Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?

• High school diploma required.
• Five years of computer operations experience required.
• Multi-platform operations experience preferred, including AS/400, UNIX, Linux, and Microsoft.
• Experience with ticketing systems (i.e. ServiceNow)