Description
The Learning Operations Manager influences with a focus on safety, leadership, excellence, self-motivation, problem-solving and teamwork. This role will enable employees to develop the knowledge, skill, behaviors and experience they need to achieve their goals and progress their career. Partner with DC operations and our Learning & Development team to deliver results. This role will be responsible for facilitating training programs while coaching and holding your operational-leader partners accountable for their success.
Job Responsibility
• Acts as an engaging and inclusive leader who will develop and implement training content for the assigned DC. (35%)
• Communicates and oversees the execution of training at all levels by DC, maintaining strategic partnerships with the entire DC, other DCs and various SSC partners. (20%)
• Creates strategies to balance short- and long-term business plans. (10%)
• Fosters the development and growth of employees and leaders in assigned DC. (10%)
• Works closely with the SSC's Learning & Development team and the Human Resources teams to ensure standard training programs are properly designed and consistently implemented (5%)
• Selects, evaluates, and develops Training Coordinators (5%)
• Coaches managers on developing leadership skills in their supervisors. (5%)
• Assists DC management with organizational development plans. (5%)
• Analyzes and understands data to measure the training program performance within the DC. (5%)
Job Qualifications
• Thorough working knowledge of distribution center
• Good reasoning, conflict-management, and analytical and problem-solving skills
• Understanding of training design and needs analysis
• Understanding of performance development, team development, and leadership development processes; demonstrated developmental approach to leadership
• Ability to evaluate supervisory and management employees for leadership potential
• Excellent interpersonal, organizational and communication skills with all levels of the organization
• Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center.
Education/Experience
• Bachelor's degree in education or human resource development preferred.
• Two to four years' experience in employee training and development or in a human resources position with employee development emphasis.
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