Team Lead, Loss Prevention Operations Job Listing at DriveTime in Mesa, AZ (Job ID R11379)

Description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

In short, as a Loss Prevention Team Lead, you will assist management in leading a team to success within the Loss Mitigation group. This includes, but not limited to: meeting department expectations, support in coaching, training, managing, and developing team members.

In long, the Loss Prevention Team Lead:

• Proficient in the support needs of PCO, COST and Skip Recovery Specialist job functions
• Learn and utilize a wide variety of departmental reports to assist with establishing goals and meeting objectives
• Manages team assignments and meeting company standards and objectives set
• Assist with leading the development and training of team members
• Assists department leadership with conducting meetings, ensuring daily and weekly game plans are communicated and understood
• Provide guidance and training to all personal, as well as assisting with manager escalations
• Coach team to provide excellent internal and external customer service via phone, email, and tickets
•  Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with Bridgecrest's vision and values
•  Create and maintain a culture of positive change management for the LM Specialty teams towards the goal of being best in class
• Complete scheduled and ad hoc projects as assigned

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it!
• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together to win together.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.

The Specifics.

• High School Diploma or GED required
• Management experience is a plus!
• Proficiency with Microsoft Office Suites such as Excel, Outlook, and Word
• Must be comfortable working on site

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!