Business Operations Specialist Job Listing at Epicor in Kuala Lumpur (Job ID 24290)

Description

Description & Requirements

Business Operations Specialist

The Business Ops Specialist manages the end-to-end Order Management process including order entry, license fulfillment, validation of customer information and entitlements, and responding to internal and external customer inquiries regarding quotes, sales orders, recurring billing and pricing models.

What you will be doing:

• Maintain and update data in a variety of CRM and ERP systems.
• Ensure timely revenue recognition of goods sold.
• Uphold company policies and procedures regarding order management and fulfillment.
• Coordinate shipment and delivery of goods sold with Sales, Professional Services and Procurement teams.
• Recognize, monitor, and resolve account, contract and billing issues.
• Routinely audit internal databases for consistency and accuracy.
• Learn product functionality for a wide range of ERP systems and companion products.
• Performs other duties as assigned.

What you will likely bring:

• Ability to quickly learn and utilize software applications including CRM, CPQ, Financials, ERP and Microsoft Office Suite
• Must be able to work extended hours during fiscal close periods monthly, quarterly and yearly.
• Ability to articulate complex technical and financial situations with tact and professionalism.
• Ability to maintain high transactional volume.
• Ability to collaborate with customers, peers and leadership to solve complex challenges.

What could set you apart:

• 2+ years applicable experience.
• Experience in the Software Industry preferred.
• High School Diploma or a related field of study preferred.

The Finance Team 

You'll find a strong sense of community, collaboration, and cross-functional partnering within the Epicor Finance and Accounting organization. With Epicor being an eager company, you will play a key role in supporting mergers and acquisitions and strategic financial activity globally. We are rapidly expanding and looking for exceptional talent to join our team in all of our Epicor offices.

About Epicor 

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. 

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. 

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. 

We are an equal-opportunity employer.