Solutions Analyst Job Listing at Eze in Boston, MA (Job ID R28004)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

*Hybrid working environment. Remote/In Office

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.
 

About the Team

SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all.  We're in search of someone with interest in technology and the financial markets to join our team as an Associate Solutions Analyst. The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction.  We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service. We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.

Day to Day

• Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems
• Interacting with clients throughout the day on product inquires
• Assessing, troubleshooting, and managing client requests while providing real-time solutions
• Acting as an escalation for client counterparties and internal teams for appropriate issue resolution

What Else To Expect

• Develop an understanding of financial technology and how our investment products play a critical role in the market place. 
• Immersive product and industry training that lays the foundation for technical and capital markets knowledge. 
• Hands on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners.
• Opportunity to build your internal network and grow your career based on individual skills and interests. Advancement opportunities within the Solutions group or through various pathways across the organization including Client Engagement, Client Success, Product Management, or Sales.

Minimum Experience

• Bachelor's Degree or 0-2 years of relevant experience in customer service and/or technology field
• Strong client facing skills demonstrated in excellent verbal and written communications.
• Superior problem-solving and analysis skills.
• Desire to work directly with clients building relationships.
• Ability to take initiative and handle increasing responsibility and autonomy over time

Who We Are:

​​We are a trusted and proven partner to the investment community.  We complement our award-winning investment workflow technology with expert global customer service.  We pride ourselves on fully understanding each client's unique needs and advising them on best practices and processes to maximize their operational and investment alpha.  Our team is made up of more than 1,000 global employees in 11 locations worldwide.  We are headquartered in Boston, with offices in Chicago, Hong Kong, Hyderabad, London, New York, Rio De Janeiro, San Francisco, Singapore, Stamford, and Sydney.

Our Culture:

We are a highly dedicated team of innovators and experts who love to collaborate on the cutting edge.  We service our clients' unique and growing needs with highly configurable, expansive, and integrated products for the entire investment process and community and we are never satisfied until our customers are delighted.  We celebrate this passion and commitment by fostering a culture that promotes innovation, growth, communication and achievement from the bottom up.  We nurture the entrepreneurial spirit and welcome productive debate.  We encourage open communications and upward feedback, we learn quickly from our mistakes, challenge the status quo – all while remaining accountable to our colleagues and clients.  We also understand work is a big part of life, so having fun and celebrating hard work is core within our culture. 

#LI-Eze

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.